Charlotte R. Pidgeon
Baton Rouge,LA
Summary
OPERATIONS ADMINISTRATIVE SUPPORT SPECIALISTS Personable and collaborative Administrative Support Professional with 20 years of experience supporting diverse teams and ensuring quality customer service for all clients and stakeholders. Background in recruiting and Life Insurance. Expertise in Accounts Receivable, cash management, call center, front office management, and communications. Technically proficient in MS Office Suite, including Publisher, Word Processing and IMS. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
Work History
Inside Fleet Lease Coordinator /Office Clerk
America’s Auto Auction
01.2022 - Current
- Customer Service, oversee account records, resolve customer problems and inquiries
- Document sold units, redeemed inventory on repo redemption accounts
- Audit AIMS inventory, update condition reports
- Prepare and process sale run vehicles
- A/R review and revise all expenses
- Schedule and number run sale
- Run and analyze presale/after sale reports
Family Service Counselor
Winnfield Memorial Park
07.2021 - 01.2022
- Administered private sessions with families to help coordinate prearrangements using preneed Insurance for their funeral and cremation burials
- Processed credit card and cash payments
- Answered incoming calls and made outgoing calls to collect payments.
Call Center Representative
Savard, Marine, Savard Labor & Marine Staffing
09.2020 - 06.2021
- Answer multi phone lines and screen over 150 incoming calls per day for the Corporate Recruiting Department throughout the entire Gulf Coast
- Data input of candidate’s personal information for employment
- Manage and update CRM system with pertinent confidential information.
Operations Program Coordinator
The Nature Conservancy of Louisiana
08.2017 - 08.2018
- Greeted guests and answered all incoming calls performed multiple administrative functions related to the assigned program such as Information Systems and Finance administrative tasks including processing forms and preparing reports
- Handled inquiries about business unit activities and assisted in the development of program materials and correspondence
- Communicated with staff, vendors, donors and businesses internal and external to coordinate arrangements, conveyed information to ensure successful execution of program.
Premium Finance Call Center Agent
Go Auto Management Services, Headquarters
05.2014 - 02.2018
- Managed daily incoming phone calls and call out to customers to address reinstatement and cancellation of automobile policies
- Processed payments, arranged payment plans and completed transactions to ensure accurate reinstatement of insurance.
Receptionist/Administrative Coordinator
Louisiana State University
08.2001 - 10.2017
- Division of Student Enrollment Directed and greeting of guests, stakeholders, and visitors, as well as answer all incoming department calls
- Provided comprehensive information to residents regarding department policies and programs within residence halls
- Maintained student data and information in IMS database
- Processed student enrollment applications
- Served as departmental point of contact for residents, parents, conference housing groups, and the community, ensuring quality service aligned with organizational standards
- Collaborated with cross-functional team on coordinating housing assignments and managing room change processes for all residence halls
- Communicated with appropriate personnel on potential security and safety concerns
- Cultivated strategic and sustainable relationships with customers and colleagues.
Education
High School Diploma -
Baker Highschool
Baker, LA05.1990
Skills
- Mail Handling
- Office Supplies and Inventory
- Departmental Support
- Telephone Reception
- Business Administration
- Document Scanning
- Office Management
- Information Verification
- Administrative Support
- Recordkeeping and File Management
- Billing Support
- Microsoft Office
- Payroll and Accounts Payable Receivable
- Database Entry
- Workflow Optimization
- Inventory Management
- Copying and Scanning
- Materials Organization
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Inside Fleet Lease Coordinator /Office Clerk
America’s Auto Auction
01.2022 - Current
Family Service Counselor
Winnfield Memorial Park
07.2021 - 01.2022
Call Center Representative
Savard, Marine, Savard Labor & Marine Staffing
09.2020 - 06.2021
Operations Program Coordinator
The Nature Conservancy of Louisiana
08.2017 - 08.2018
Premium Finance Call Center Agent
Go Auto Management Services, Headquarters
05.2014 - 02.2018
Receptionist/Administrative Coordinator
Louisiana State University
08.2001 - 10.2017
High School Diploma -
Baker Highschool
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