Charlsa Little
Stephenville,TX
Summary
Dynamic sales and customer service professional with a proven track record at Angelo Roofing. Adept at fostering client relations and enhancing customer satisfaction through active listening and problem-solving. Recognized for exceptional teamwork and service upselling, consistently delivering a positive experience while maintaining high standards of organization and efficiency.
Overview
6
6
years of professional experience
Work History
Sales/Customer Service
Angelo Roofing
San Angelo, TX
03.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Passionate about learning and committed to continual improvement.
Wait Staff Member
Rough Creek Lodge & Resort
Glen Rose, TX
10.2023 - 02.2024
- Coordinated dining room operations to enhance guest experience and maintain efficient service flow.
- Maintained cleanliness and organization of dining areas, adhering to health and safety standards.
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Resolved guest complaints promptly, demonstrating strong problem-solving skills and commitment to customer satisfaction.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
- Provided support during catering events by setting up stations, serving food promptly, engaging with attendees professionally.
- Created appealing table settings and dining room layouts for special occasions and events.
Wait Staff Member
Hoffbrau
Fort Worth, TX
05.2019 - 05.2020
- Developed menu knowledge to effectively communicate offerings and assist guests with selections.
- Processed orders accurately through point-of-sale systems, ensuring timely delivery of food and beverages.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Established rapport with regular customers through personalized service and genuine interest in their dining experiences.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Business Administration
Tarleton State University
Stephenville, TXHigh School Diploma -
Stephenville High School
Stephenville, TX05.1998
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Active listening
- Client relations
- Product knowledge
- Service upselling
Timeline
Wait Staff Member
Rough Creek Lodge & Resort
10.2023 - 02.2024
Sales/Customer Service
Angelo Roofing
03.2022 - Current
Wait Staff Member
Hoffbrau
05.2019 - 05.2020
Business Administration
Tarleton State University
High School Diploma -
Stephenville High School