Nelson Rivas
La Vergne,TN
Summary
Dynamic professional with a proven track record in sales and customer service at Auto Sales, excelling in relationship building and problem-solving. Recognized for enhancing customer engagement and fostering teamwork, while effectively managing quality control processes. Committed to continuous improvement and delivering exceptional client service in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Sales/Customer Service
Auto Sales
Nashville, TN
02.2024 - 07.2025
- Demonstrated initiative and accountability.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Focused on precision during task execution.
- Strengthened communication skills through regular interactions with others.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Human Resources Assistant
Arrow Workforce Solutions
Smyrna, TN
07.2021 - 05.2023
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Organized new employee orientation schedules for new hires.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Organized company-wide events for team building purposes, boosting overall morale among employees.
- Provided assistance during annual performance review processes, collecting data to help inform evaluations and goal setting initiatives.
- Organized team-building events, boosting morale and fostering collaborative work environment.
- Coordinated with external recruiters to fill vacancies efficiently, aligning talent acquisition with organizational needs.
- Maintained compliance with employment laws and regulations, conducting regular audits of HR practices.
- Managed confidential employee records, safeguarding personal and professional information.
- Improved employee satisfaction by organizing comprehensive onboarding sessions for new hires.
- Facilitated diversity training programs, promoting inclusive workplace culture.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Assisted in negotiating employee benefits packages, enhancing overall compensation offerings.
Quality Control Inspector
Taylor Farms
Smyrna, TN
01.2017 - 05.2021
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Collaborated with production staff to establish and meet quality standards
- Identified and documented quality discrepancies for management to develop resolutions.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Investigated customer complaints related to product quality, working closely with manufacturing teams to resolve concerns swiftly.
- Actively participated in regular audits to verify compliance with industry regulations and company policies, ensuring continued certification and enhanced credibility within the market.
- Supported continuous improvement initiatives by analyzing inspection data and recommending process adjustments for optimal quality control.
- Played an integral role in achieving company-wide safety goals by diligently enforcing proper handling practices during all stages of the inspection process.
- Developed and maintained comprehensive quality documentation, facilitating easier compliance with regulatory standards.
- Maintained up-to-date knowledge of industry standards and regulatory requirements to ensure company compliance.
- Improved supply chain reliability by conducting audits on supplier quality systems and providing constructive feedback.
- Led cross-functional team efforts to troubleshoot and resolve complex quality issues, enhancing product integrity.
- Enhanced safety standards by rigorously enforcing workplace safety protocols during quality inspections.
- Conducted regular training sessions for new hires on quality control standards and procedures, ensuring team proficiency.
- Contributed to product design improvements by offering feedback on quality issues observed during inspection phases.
- Updated quality control records and reports.
- Provided feedback to production team regarding product quality.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Assisted in developing inspection and testing protocols.
- Weighed products prior to shipment to confirm accuracy.
Education
Stewarts Creek High School
Smyrna, TN2018
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Customer care
- Relationship building
- Customer relationship building
- Customer engagement
- Networking
- Sales strategy development
- Active listening
- Negotiation
- Product description
- Client service
Languages
Spanish
Native or Bilingual
Timeline
Sales/Customer Service
Auto Sales
02.2024 - 07.2025
Human Resources Assistant
Arrow Workforce Solutions
07.2021 - 05.2023
Quality Control Inspector
Taylor Farms
01.2017 - 05.2021
Stewarts Creek High School