Summary

Overview

Work History

Education

Skills

Timeline

Charly Pinkerman

Loganville,WI

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

7

7

years of professional experience

Work History

Ecommerce Customer Service

Praise Products LLC

Loganville, GA

01.2018 - Current

Provided timely and accurate responses to customer inquiries regarding products, services, and policies.
Assisted customers in resolving issues with their accounts or orders.
Received incoming calls from customers and responded to inquiries about product features and benefits.
Maintained a professional attitude while providing excellent customer service.
Performed data entry tasks to keep records up-to-date and accurately entered into the system.
Identified potential problems and escalated them as needed to ensure resolution.
Resolved customer complaints in a timely manner by addressing root causes of the issue.
Suggested improvements to existing procedures based on customer feedback.
Developed relationships with customers through friendly interactions over the phone.
Initiated contact with customers via telephone or email when necessary.
Worked closely with other departments to resolve complex customer issues.
Explored alternative solutions when initial attempts failed to resolve an issue.
Assisted team members with difficult calls or queries when required.

Education

High School Diploma -

Loganville High School

Loganville

05-2016

Skills

Complaint Handling
Order Processing
Promotional support
Customer Service
Regulatory Compliance
Account Management

Problem-Solving
Data Management
Customer Relations
Calm and Professional Under Pressure
Adaptability and Flexibility

Timeline

Ecommerce Customer Service

Praise Products LLC

01.2018 - Current

High School Diploma -

Loganville High School