Charlynne Ventura
Spring
Summary
Professional with strong background in customer service management. Skilled in optimizing operations, enhancing customer satisfaction, and maintaining high standards of quality and safety. Strong focus on team collaboration and adaptability to changing needs. Proven ability to lead teams, manage inventory, and ensure efficient service delivery. Reliable and results-driven with passion for achieving organizational goals.
Overview
2027
2027
years of professional experience
Work History
Food Service Manager
The Boba Shop
Spring, TX
2023 - Current
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on customer service best practices and knowledge.
- Implemented efficient scheduling systems to enhance staff productivity during peak hours.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
High School Diploma -
Carl Wunsche Sr. High School
Spring, TXAssociate of Science -
Lone Star College
Houston, TX2027
Skills
- Bilingual in English and Spanish
- Registration and scheduling
- Customer service
- Problem-solving abilities
- Calm and effective under pressure
- Time management
- Punctual and hardworking
- Attention to detail
- Effective communication
- Customer relationship management
Timeline
Food Service Manager
The Boba Shop
2023 - Current
High School Diploma -
Carl Wunsche Sr. High School
Associate of Science -
Lone Star College