Charma Robinson
Detroit,Michigan
Summary
Passionate and dedicated educator seeking a full-time position that offers professional challenges. Possesses strong interpersonal skills, excellent time management, and problem-solving abilities. Proficient in creating comprehensive lessons, delivering detailed instruction, and developing engaging activities.
Overview
12
12
years of professional experience
Work History
Human Anatomy Teacher (Westfield Preparatory High)
National Heritage Academies
01.2023 - Current
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Developed and implemented classroom routines to address varying student needs.
- Helped students explore concepts with engaging, learning-focused activities.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
- Adapted teaching methods and materials to meet students' varying needs.
- Created and developed lesson plans to meet students' academic needs.
- Shifted between formal and informal methods of teaching to keep students engaged.
Health Teacher (Westfield Preparatory High School)
National Heritage Academies
11.2021 - 01.2023
- Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.
- Promoted available resources and connected individuals with services.
- Created pamphlets, videos and other health education materials to promote health awareness and preventive health practices.
Customer Service Supervisor
Guardian Alarm Security
08.2015 - 10.2021
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
Customer Retention Specialist
Comcast
09.2014 - 08.2015
- Developed new strategies for customer retention activities.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Adhered to appropriate legal scripting when required.
- Met customer call guidelines for service levels, handle time and productivity.
Payroll Support Specialist
Kelly Services
10.2012 - 09.2014
- Resolved payroll discrepancies quickly and successfully.
- Provided customer service to employees regarding payroll inquiries and issues.
- Maintained strict confidentiality of all payroll information and records.
- Collaborated with human resources, adcounting and other departments to confirm payroll accuracy.
Education
Bachelor of Science - Sports Journalism
Coppin State University
Baltimore, MD05.2012
Skills
- Program Planning
- Lesson Plan Implementation
- Technology Integration
- Curriculum Planning
- Instructional strategies
- Classroom management
- Curriculum planning
- Student performance assessment
- Differentiated instruction
Additional Information
PROFESSIONAL DEVELOPMENT
- Currently enrolled in Teachers of Tomorrow alternative certification program, focusing on classroom management and pedagogy.
- Actively preparing for the Michigan Test for Teacher Certification (MTTC) to achieve teaching certification.
Timeline
Human Anatomy Teacher (Westfield Preparatory High)
National Heritage Academies
01.2023 - Current
Health Teacher (Westfield Preparatory High School)
National Heritage Academies
11.2021 - 01.2023
Customer Service Supervisor
Guardian Alarm Security
08.2015 - 10.2021
Customer Retention Specialist
Comcast
09.2014 - 08.2015
Payroll Support Specialist
Kelly Services
10.2012 - 09.2014
Bachelor of Science - Sports Journalism
Coppin State University
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