Charmain Cotton
Eastpointe,MI
Summary
Patient Services Representative with 2+ years of experience in call center scheduling at Retina Consultants of Michigan. Proficient in procedure coordination and insurance verification, ensuring efficient appointment management. Strong skills in patient communication and EMR systems, contributing to improved patient satisfaction. Dedicated to providing exceptional service in high-pressure environments.
Overview
33
33
years of professional experience
Work History
Call Center Patient Intake & Scheduling Specialist
Retina Consultants of Michigan
Southfield, MI
05.2023 - Current
- Coordinated numerous appointments from referring physicians, staff, and healthcare professionals.
- Collected detailed information to efficiently schedule appointments.
- Triaged calls and documented patient interactions per clinic standards.
- Scanned medical documentation into EMR system.
Patient Services Representative
University of Michigan Cardiovascular Clinic
Ann Arbor, MI
07.2022 - 04.2023
- Scheduled diagnostic procedures, clinic visits, and multi-provider appointments.
- Prepared next-day schedules and confirmed patient readiness for procedures.
- Managed recall lists, letters, and interdepartmental communication.
- Verified insurance, demographics, and financial data.
Caregiver
Senior Helpers
01.2013 - 01.2022
- Prioritized individual patient needs and preferences through targeted assistance.
- Cultivated strong patient rapport to promote a supportive environment.
- Coordinated scheduling for medical treatments and personal appointments to enhance accessibility.
Customer Service
United Home Health Care
01.2013 - 12.2013
- Provided assistance to customers regarding medical and dental services.
- Collected necessary paperwork and guided completion of forms for low-income assistance.
- Reassured customers about available payment options to enhance understanding.
Manager
Check-N-Go
01.2004 - 12.2008
Team Leader
Faurecia
01.2002 - 12.2003
Scheduler/Medical Assistant
Dr. Abranson
01.1997 - 12.1999
Court Clerk
36th District Court
01.1993 - 12.1997
Education
Medical Administrative Assistant Certificate -
Everest Institute
01.2013
Skills
- Procedure and clinic scheduling
- Pre-op and post-op coordination
- Telephone triage
- Insurance verification
- EMR systems
- Microsoft Office proficiency
- HIPAA compliance
- Patient communication skills
- Front office operations
- Over 2 years of call center scheduling
Timeline
Call Center Patient Intake & Scheduling Specialist
Retina Consultants of Michigan
05.2023 - Current
Patient Services Representative
University of Michigan Cardiovascular Clinic
07.2022 - 04.2023
Caregiver
Senior Helpers
01.2013 - 01.2022
Customer Service
United Home Health Care
01.2013 - 12.2013
Manager
Check-N-Go
01.2004 - 12.2008
Team Leader
Faurecia
01.2002 - 12.2003
Scheduler/Medical Assistant
Dr. Abranson
01.1997 - 12.1999
Court Clerk
36th District Court
01.1993 - 12.1997
Medical Administrative Assistant Certificate -
Everest Institute