Charmaine A. Bradd
Santa Maria,CA
Summary
Results-driven Business Administrator with a strong track record of improving operational workflows and compliance in healthcare settings. Successfully managed provider credentialing processes, enhanced patient satisfaction, and implemented quality assurance standards, contributing to overall center performance and strategic growth.
Overview
23
23
years of professional experience
Work History
Business Administrator
Surgery Center
Arroyo Grande, CA
10.2022 - Current
- Managed day-to-day operations to ensure smooth center functionality, including staff scheduling and workflow optimization.
- Patient Care Coordination: Overseeing patient scheduling, admissions, and discharge processes to enhance patient experience and satisfaction.
- Handled recruitment, training, and performance management of staff.
- Compliance and Regulations: Ensuring that the center complies with health regulations, safety standards, and accreditation requirements.
- Implemented and monitored quality assurance initiatives, resulting in improved service delivery standards.
- Technology Management: Overseeing the implementation and maintenance of healthcare technology systems used for patient management and records.
- Strategic Planning: Assisting in the development of strategic goals and objectives to improve the center's services and market position.
- Coordinated with suppliers and vendors to procure essential equipment and supplies, ensuring operational readiness.
- Coordinate with Director to produce meeting agendas and packets for Medical Executive Committee.
- Maintain and update existing credential files.
- Coordinate credentialing process with service for new users and reappointment.
- Direct and assist with maintaining and updating existing medical records.
- Perform regular audits to verify completeness of medical records.
- Maintain accurate and current information on all employees, contract or regular including contact, employment eligibility, tax status, licenses if applicable.
- Processed payroll for all employees, ensuring timely and accurate payments.
- Maintain current and accurate information about employee benefit programs.
- Record and maintain all employees, contract or regular, incident reports.
- Maintain medical staff meeting and schedule and record minutes.
- Assess effectiveness of block time utilization and communicate results to Director or Administrator.
- Updated reports, managed accounts, and generated reports for company database.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Maximized cash flow through optimal billing and collection processes.
- Coordinated with vendors and suppliers to facilitate timely payments.
- Assisted with development and implementation of financial policies and procedures to streamline operations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Oversee accounts payable and receivable transactions.
- Created and verified invoices. Collect Payments.
- Managed office inventory and ordered new supplies when items were running low.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Supported medical staff by providing organized and accurate medical records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Developed and implemented onboarding and orientation programs for new employees.
Tax Support Associate/ Bookkeeper
Dritsas and Accounting
Pismo Beach, CA
09.2021 - 09.2022
- Completed tax forms, ensuring compliance with reporting standards.
- Verify tax returns prepared by other employees to ensure accurate input.
- Collect information from clients about income and taxable earnings.
- Enter data, maintain records, create reports and financial statements.
- Record day to day financial transactions.
- Documented debits and credits, ensuring accuracy of financial records.
- Account reconciliation to assert the accuracy of transactions.
- Process accounts receivable/payable.
- Use knowledge of local laws to comply with reporting requirements.
Tax Preparer
Ameritax
Long Beach, CA
12.2009 - 04.2018
- Work diligently during peak tax season to provide accurate tax returns to clients ahead of the deadline.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Advised clients on changes in tax laws and provisions, ensuring compliance and maximizing benefits.
- Maintained compliance by adhering to current tax laws and regulations.
- Verified forms prepared by other Tax Preparers and clients to check for accuracy and/or mistakes.
- Reviewed clients' tax filing papers to identify eligibility for additional credits or deductions, enhancing their tax refunds.
- Provided assistance to clients in establishing installment payment plans and resolving Federal and State tax issues.
- Communicated tax situations to clients, offering guidance to support informed financial decisions.
Manager/ CRTP
- 01.2015
- Managed office operations, enhancing overall efficiency and productivity.
- Manage accounts receivable/payable and reconcile accounts.
- Trained staff in tax filing, regularly evaluating work performance to ensure compliance and accuracy.
- Maintain and manage the back office, which includes reviewing income tax returns, filing, printing necessary paperwork for client packets/ office copies, and verifying important documents.
- Guided clients through the IRS audit letter process.
- Handled customer queries, providing effective solutions to enhance client satisfaction.
- Streamlined all client complaints and resolved them in coordination with Manager.
- Update staff members about company policy changes and IRS compliance procedures.
- Draft and mail out collection letters for unfunded tax preparation fees.
- Provide counseling for the Affordable Health Care Act.
- Enroll and create accounts for the Affordable Health Care Act through the Covered California website.
Administrative Assistant
Arthur Murray Dance Studio
01.2009 - 09.2009
- Performed general clerical work, including data entry, filing, appointment scheduling, and calendar management for special events.
- Managed incoming/outgoing multi-line calls to ensure effective communication.
- Welcomed visitors upon arrival, creating a positive first impression and enhancing visitor experience.
- Tracked and updated staff attendance and availability to ensure proper scheduling and communication.
- Documented and submitted staff hours for accurate payroll processing.
- Compiled, transcribed, and distributed minutes of meetings.
- Created Excel spreadsheets for Quarterly Sales Reports.
- Created PowerPoint slides for upcoming events/studio announcements.
- Collected payments/recorded receipts for services.
Head Cashier Supervisor
Lowe's Home Improvement Center
McKinney, TX
10.2007 - 10.2008
- Reviewed and evaluated work performance to ensure team met sales quota.
- Monitored checkout stations for cash levels to prevent shortages and ensure smooth operations.
- Computed and recorded transaction totals to maintain accurate financial records.
- Addressed customer complaints through direct communication to ensure satisfaction.
Cashier
Lowe's Home Improvement
10.2007 - 10.2008
- Processed payments using cash, check, credit cards, or debits, ensuring accurate transactions.
- Issued receipts, refunds, credits, or change to customers, maintaining transaction accuracy and efficiency.
- Delivered customer service by addressing inquiries and resolving issues to enhance customer satisfaction.
Reservations Agent
Hilton Reservations Worldwide
08.2006 - 06.2007
- Facilitated hotel reservations for both Non-Hilton and Hilton brand hotels globally.
- Advised customers on maximizing Hilton Honors Rewards for enhanced benefits and services.
- Handled 100+ calls per shift, providing assistance for all Hilton brand hotels.
Office Manager
N. American Flowers
08.2003 - 09.2006
- Managed general office operations, including purchasing supplies, answering incoming calls, responding to emails, and troubleshooting IT issues to ensure smooth workflow.
- Managed office budget.
- Organized office operations and procedures, prepared payroll, and controlled correspondence and filing systems to maintain efficient office services.
- Maintained in-office calendar while keeping track of appointments for the executive and sales team.
- Prepared invoices, sales reports, memos, letters, and other documents for sales team and executive.
- Assisted with recruitment: wrote job ads, called applicants, and interviewed candidates for sales team.
- Maintained accurate journals, ledgers and books of account, including the preparation of general journal entries, cash receipts and vouchers for CPA.
- Collaborated on promotional materials and campaigns to support marketing initiatives and enhance brand visibility.
- Compiled and transcribed minutes of meeting.
Education
Certified Registered Tax Preparer -
Golden State Tax Institute
01-2020
Certified Enrollment Counselor -
Covered California
01-2014
Real Estate Finance Certificate -
Century 21 Action
Long Beach01-2013
High School Diploma -
San Bernardino Adult School
San Bernardino01-2003
Skills
- Provider credentialing management
- Credentialing file maintenance
- Medical Staff Bylaws implementation
- Medical billing expertise
- Insurance eligibility verification
- HIPAA compliance
- Compliance knowledge
- EMR proficiency
- SharePoint proficiency
- Records management
- Meeting facilitation
- Analytical development
- Effectiveness strategies
- Time management skills
- Attention to detail
- Relationship management
- Conflict resolution
- Staff development
- Interpersonal communication
- Financial processing
- EMR proficiency
Timeline
Business Administrator
Surgery Center
10.2022 - Current
Tax Support Associate/ Bookkeeper
Dritsas and Accounting
09.2021 - 09.2022
Tax Preparer
Ameritax
12.2009 - 04.2018
Administrative Assistant
Arthur Murray Dance Studio
01.2009 - 09.2009
Head Cashier Supervisor
Lowe's Home Improvement Center
10.2007 - 10.2008
Cashier
Lowe's Home Improvement
10.2007 - 10.2008
Reservations Agent
Hilton Reservations Worldwide
08.2006 - 06.2007
Office Manager
N. American Flowers
08.2003 - 09.2006
Manager/ CRTP
- 01.2015
Certified Registered Tax Preparer -
Golden State Tax Institute
Certified Enrollment Counselor -
Covered California
Real Estate Finance Certificate -
Century 21 Action
High School Diploma -
San Bernardino Adult School