Charmaine Bivens

Chicago,IL

Summary

Certified Clinical Medical Assistant with extensive experience in conducting physical, pediatric, and eye exams. Proficient in taking medical histories, vital signs, and EKGs while ensuring accurate maintenance of medical records. Skilled in managing medical billing, insurance authorizations, and scheduling patient appointments. Knowledgeable in anatomy, physiology, medical terminology, and infection control, with a strong foundation in cardiology and minor surgical procedures.

Overview

years of professional experience

Certification

Work History

Patient Care Coordinator

Beloved Community Family Wellness Center

Chicago, IL

11.2019 - 05.2025

Coordinated patient appointments and ensured timely follow-up visits.
Maintained accurate and confidential patient medical records daily.
Verified insurance eligibility and obtained prior authorizations as needed.
Answered multi-line phones and directed calls to appropriate departments.
Trained new administrative staff on electronic health record systems.
Assisted clinical staff with patient intake and documentation procedures.
Facilitated communication between patients and healthcare providers.

Home Health Aide

Young At Heart

Countryside, IL

07.2016 - 11.2019

Prepared nutritious meals and assisted with daily personal hygiene.
Provided safe patient transfers and assisted with mobility needs.
Monitored and recorded vital signs and administered prescribed medications.
Assisted clients with activities of daily living and ambulation.
Maintained accurate documentation of patient care and observations.

Call Center Agent

Teleperformance

Hobart, IN

03.2019 - 09.2019

Answered high-volume incoming calls and responded to customer emails promptly.
Resolved customer complaints and escalated complex issues to supervisors.
Processed customer orders and accurately documented call information.
Provided detailed product and service information to customers.
Upsold additional products and services to increase revenue.
Followed up with customers to ensure satisfaction and issue resolution.
Maintained compliance with company policies and data privacy regulations.

Education

High School Diploma -

Crete-Monee HS

Crete, IL

Skills

Phlebotomy: Venipuncture, Capillary Blood Collection, Specimen Preparation & Infection Control
Medical: Ultrasounds, Injections, Fluid Aspiration, Cannulation, Catheterization, Patient Care, EMR
Soft Skills: Communication, Customer Service, Building Rapport, Problem Solving