Stelisha Foreman

East Lansing,MI

Summary

Medical Assistant with 14+ years of expertise in patient care, customer service, problem-solving, and organizational skills. Experienced in assisting with physical, pediatric, and eye exams; and taking medical histories, vital signs, and EKGs. Instrumental in maintaining medical records, managing medical billing and insurance authorizations, scheduling patient appointments and procedures, and conducting medical office finances. Possess thorough knowledge of anatomy and physiology, medical terminology, infection control, nutrition, medical ethics, cardiology, disease states, and minor in-office surgery procedures.

Overview

years of professional experience

Work History

Patient Care Coordinator

Cornerstone Family Practice

East Lansing, MI

01.2023 - Current

Handle 50+ weekly phone calls to assist patients, verify referrals, external providers, and insurance companies
Prepare patients' charts and daily schedules for the clinic staff; photocopy, file, and fax information as needed
Contact insurance companies to obtain authorization for upcoming patient surgeries and procedures
Check clients in and out in an electronic health record system; file documents in patients' charts
Maintain confidentiality and comply with HIPAA regulations and OSHA standards.

Manager

Meijer Optical

Lansing, MI

01.2014 - 01.2021

Supervised, motivated, evaluated, and coached employees, and facilitated effective training programs
Calculated timecards, processed employee payroll, and managed revenue
Responded to and effectively resolved customer complaints in a timely manner to ensure satisfaction
Maintained inventory control of all products
Assigned tasks to associates to fit skill levels and maximize team performance for crews of 3+ employees
Conducted inventory counts, assessing current inventory integrity against target accuracy and tracking variances
Evaluated store performance by receiving, analyzing, and incorporating feedback from store inspections to implement action plans for improvements; managed shifts to deliver excellent customer service to 20+ customers
Monitored supplier operations to verify quality, delivery schedule, and conformance to contract specifications.

Medical Receptionist

Sleep Diagnostics

East Lansing, MI

01.2014 - 01.2017

Daily, greeted, scheduled, and addressed dozens of visitors in a professional and empathetic manner
Weekly, organized and prepared billing information for the bookkeeping department for 50+ patients
Handled 50+ weekly phone calls to assist patients, external providers, and insurance companies
Prepared patients' charts and daily schedules for clinic staff; photocopied, filed, and faxed information as needed
Performed administrative duties, such as filing, faxing, and updating patient files
Answered, screened and routed all incoming calls and scheduled appointments daily
Contacted insurance companies to obtain authorization for upcoming patient surgeries and procedures
Prepped exam rooms according to physicians' needs.

Optometric Technician

Rule EyeCare

Lansing, MI

01.2012 - 01.2013

Contacted insurance companies to obtain authorization for upcoming patient surgeries and procedures
Prepared patients for exams by fitting them with contact lenses or other assistive devices, such as glasses or goggles
Performed examinations to test patients' vision acuity, depth perception, color vision, peripheral vision, and other visual abilities
Administered vision tests to patients based on their medical history or other factors that may affect vision.

Education

Bachelor Of Business Administration -

University of The People

Pasadena, CA

Skills

Phlebotomy: Venipuncture, Capillary Blood Collection, Specimen Preparation, Infection Control
Medical: Phlebotomy, EKG, Vital Signs Monitoring, Medication Mgmt, Patient Care, Clinical Assistance, Infection Control

Soft Skills: Communication, Customer Service, Building Rapport, Problem-Solving, Organizational Skills, Patient Care

Educationcertifications

Bachelor of Arts in Health Care Management, Ashworth College, Peachtree Corners, GA, 2024-01-01
Certified Clinical Medical Assistant (CCMA), National Healthcareer Association (NHA), 2023-01-01
Certified Phlebotomy Technician (CPT), Lansing Community College, East Lansing, MI, 1999-01-01
Certified in Office Assistant, Lansing Community College, East Lansing, MI, 1999-01-01

Timeline