Charmaine Brown

• Answer inbound phone calls to aid current and prospective customers
• Initiate outbound calls to current and prospective accounts to inform them of new products, promotions and purchasing opportunities
• Explain product features based on analyses of customers' needs and on technical knowledge of product capabilities, while providing solutions
• Open customer accounts by recording accurate information and obtaining needed documents for verification to finalize account set up
• Receive and process orders from current and prospective customers via phone or EDI
• Monitor status of orders and contact customers to assure the are fully aware of any changes in order fill rates, b/o's, ship dates and payables from original order specifications
• Answer customers' questions about products, prices, availability, or credit terms
• Accurately and effectively manage all aspects of order entry, invoicing and acknowledgements to customers
• Maintain customer records by updating account information where easily accessible by teammates.

• Communicate with potential claimants on the phone from inbound calls and outbound dials as well as email and text on company platforms
• Delicately ask the potential claimants a series of prequalifying questions specific to their potential case and accurately record their responses
• Deliver and help execute signed legal retainers for qualifying claimants
• Provide the utmost customer care with every communication
• Comfortable navigating multiple software systems simultaneously in a dual screen environment
• Ability to adjust your direction and path from claimant to claimant depending upon their specific situation.

DTG projects

DTF projects

sublimation projects

manage computer files and. Update project status in order management software

inspect and review print quality to ensure high quality accurate prints

• Created digital and print layouts for diverse materials.
• Generated marketing materials such as brochures, ads and commercials.
• Designed new art work for use in range of advertising, marketing and corporate branding projects.
• Created logos, illustrations and typography for various organizations.
• Met with customers to present mockups and collect information for adjustments.

• Contacted customers to discuss past-due accounts and negotiated payment plans.
• Responded to customer inquiries and provided detailed account information.
• Maintained accurate records of customer accounts, payments and payment plans.
• Entered client details and notes into system for interdepartmental access and review.
• Processed debtor payments and updated accounts to reflect new balance.
• Analyzed customer financial records to determine appropriate payment plan.