Charmaine Carlisle
Los Angeles,Ca
Summary
Customer-focused professional with a strong commitment to problem-solving and promoting a positive company reputation. Thrives in collaborative team settings as well as working independently. Demonstrated expertise in attentive listening, efficient problem resolution, and building enduring client partnerships.
Overview
14
14
years of professional experience
Work History
Mangement Trainee
Enterprise Rent-A-Car LAX
Los Angeles, Ca
01.2020 - Current
- Conducted a diverse range of administrative and basic accounting duties encompassing research assistance, invoice support, accounts receivable management, transfer logs maintenance, miscellaneous report compilation, supply upkeep, and customer billing handling.
- Assisted customers in person and over the phone to provide exceptional customer service and determine their rental requirements.
- Mastering the communication of rental terms, vehicle features, and other provided services.
- Conducted market analysis to identify potential opportunities for growth.
Passenger Service Agent
Airport Terminal Management LAX
Los Angeles, Ca
11.2019 - 01.2020
- Provided clear instructions and coordinated specialized services for passengers with specific requirements, optimizing their travel experience.
- Provided efficient support to individuals with mobility impairments
Branch Service Specialist
Union Bank
Los Angeles, Ca
02.2015 - 09.2019
- Effectively executed diverse tasks involving transactions like check cashing, deposits, and withdrawals; managed transfers and loan payments along with issuing cashier's checks. Also proficiently handled the process of opening and closing accounts.
- Identifying and suggesting optimal bank products and services to achieve high-quality sales and align with customer's requirements
- Prepared reports for management regarding customer feedback, sales goals, and performance metrics.
Banker
U.S Bank
Los Angeles, Ca
04.2013 - 02.2015
- Established trust-based relationships with customers and provided tailored financial solutions to meet individual goals
- Managed account openings, processed teller transactions, and resolved customer inquiries.
- Performed daily reconciliation of bank accounts to ensure accuracy of records.
Customer Service Representative
Union Bank
Los Angeles, Ca
05.2010 - 04.2013
- Engaged in a wide range of customer service responsibilities including greeting customers with enthusiasm, managing cash transactions, and promptly addressing customer needs.
- Demonstrated strong communication skills by expertly managing incoming calls with proper etiquettes to meet diverse customer needs and maintain consistently high levels of customer satisfaction.
- Provided accurate information about products and services to customers.
Education
Bachelor of Science Business Administration: Management and Human Resources Concentration -
California State University Dominguez Hills
Los Angeles, CAAssociate of Science Degree Psychology -
Los Angeles Southwest College
Los Angeles, CASkills
- Operations Support
- Customer Service
- Business Administration
- Customer Relationship Management (CRM)
Timeline
Mangement Trainee
Enterprise Rent-A-Car LAX
01.2020 - Current
Passenger Service Agent
Airport Terminal Management LAX
11.2019 - 01.2020
Branch Service Specialist
Union Bank
02.2015 - 09.2019
Banker
U.S Bank
04.2013 - 02.2015
Customer Service Representative
Union Bank
05.2010 - 04.2013
Bachelor of Science Business Administration: Management and Human Resources Concentration -
California State University Dominguez Hills
Associate of Science Degree Psychology -
Los Angeles Southwest College
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