Charmaine Erdman
Islip Terrace,NY
Summary
Dynamic office professional with extensive experience at Eastport South Manor Central School District, excelling in database management and technical support. Proven ability to enhance office operations through effective communication and time management. Adept at fostering positive relationships and streamlining processes to meet organizational goals efficiently.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Office Assistant
Eastport South Manor Central School District
Manorville, NY
01.2024 - Current
- Assisting students with Chromebook repairs and other technological issues.
- Maintained and updated a database system using Google Sheets and Infinite Campus.
- Assisting the Guidance Office with new incoming students' Chromebook needs.
- Completed day-to-day duties accurately and efficiently.
- Managed daily office operations and maintained a clean and efficient workspace.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Facilitated communication within the office and with external partners.
- Coordinated office activities to streamline operations and promote compliance with organizational policies.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Faith-Based Counseling, Loss & Grief & Life Coach
Per Diem
Islip Terrace, NY
11.2020 - Current
- Facilitated social skills groups and individual counseling sessions as needed.
- Facilitated group therapy sessions focused on various topics such as coping skills, anger management, and grief counseling.
- Actively listened to clients during counseling sessions and provided feedback or guidance when appropriate.
- Remained current on best practices within the field of hotline counseling by attending seminars or workshops.
- Maintained accurate records of interactions with clients including notes from individual counseling sessions.
- Facilitated group counseling sessions to address specific topics such as anger management or relationship issues.
- Provided support services such as coaching and counseling when needed.
- Actively listened while engaging with clients during one-on-one counseling sessions.
- Attended workshops and seminars related to counseling practices and techniques.
- Fostered an environment that was safe for honest exploration into issues related to personal growth.
- Offered creative solutions tailored to the specific needs of each client.
- Encouraged self-reflection through journaling exercises and open dialogue about personal values and beliefs.
- Met with clients to understand individual needs and develop personalized counseling plans.
Self-Published Author
Self Employed Writer
Islip Terrace, NY
03.2016 - 08.2024
- Reviewed submissions from other authors prior to publication in order to provide constructive feedback.
- Applied strong writing, editing and proofreading abilities to each assignment to produce best possible content.
- Utilized various writing styles to cater to different audiences and platforms.
- Proofread content before submission to ensure accuracy of facts, grammar, spelling, punctuation.
- Managed multiple writing projects simultaneously while meeting deadlines.
- Maintained a consistent voice and tone across all written materials.
- Prepared and formatted work for publication and submitted to printers or publishers.
Multiple Site Blogger
Self Employed Writer
Islip Terrace, NY
04.2010 - 12.2020
- Wrote fiction prose, short stories, personal essays or descriptive analyses.
- Edited posts for clarity and grammar before publishing.
- Promoted the blog on social media platforms, such as Twitter and Facebook.
- Optimized existing content by adding meta descriptions, titles, images.
- Developed a blog strategy to attract and engage readers.
Sr. Office Assistant
Town of Islip
Islip, NY
04.2011 - 06.2014
- Organized and maintained filing systems, both paper-based and digital.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Reviewed applications for temporary and permanent handicap parking tags, along with Senior Citizen Town of Islip cards.
- Reviewed and processed Town of Islip boating slip applications for the Fall/Spring seasons, as well as Atlantique resident and non-resident applications.
- Received payments for boat slip applications.
- Maintained a daily wait list for boating slips.
Clerk/Typist
Town of Islip
Islip, NY
08.2006 - 04.2011
- Operated copy machines and fax machines to produce duplicates of documents as needed.
- Scanned documents into digital format for storage in computer systems.
- Collated documents into reports, spiral notebooks and folder formats for different uses.
- Sorted incoming mail according to departmental guidelines and distributed it accordingly.
- Assisted management with special projects as needed.
- Composed routine letters and memoranda to disburse.
- Provided administrative support to office staff, including filing and organizing paperwork.
- Reviewing applications for Town of Islip landscaping permits.
- Verifying residential status for the approval of varied submitted applications within the Town of Islip.
Clerical Aide
East Islip School District
East Islip, NY
08.2002 - 08.2004
- Data Entry for the Office of Special Programs and the Registrar Department.
- Collaborated with the Adult Education Programs Coordinator for the Spring and Fall programs.
- Reviewed, received, and maintained payments for the Special Programs Department.
- Assisted the East Islip District Registrar with the registration of incoming or current student needs.
Education
Adult And Children's Book Creative Writing
Suffolk County Community College
Selden, NY12-2013
Executive Secretarial Program - Business
Katherine Gibbs
Manhattan, NY03-1987
Counseling/Life Coaching
National Association of Christian Counseling
Skills
- Database management
- Google Sheets
- Office coordination
- Time management
- Technical support
- Communication skills
Affiliations
- I design baked good products and continue to challenge myself with every client's order.
- I am currently working on several projects for personal growth to add to my counseling certification. One of those projects is to add Art therapy to my resume.
Certification
- Currently studying to add Art Therapist to my resume as well as Loss and Grief counselor
Timeline
Office Assistant
Eastport South Manor Central School District
01.2024 - Current
Faith-Based Counseling, Loss & Grief & Life Coach
Per Diem
11.2020 - Current
Self-Published Author
Self Employed Writer
03.2016 - 08.2024
Sr. Office Assistant
Town of Islip
04.2011 - 06.2014
Multiple Site Blogger
Self Employed Writer
04.2010 - 12.2020
Clerk/Typist
Town of Islip
08.2006 - 04.2011
Clerical Aide
East Islip School District
08.2002 - 08.2004
Adult And Children's Book Creative Writing
Suffolk County Community College
Executive Secretarial Program - Business
Katherine Gibbs
Counseling/Life Coaching
National Association of Christian Counseling
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