Charmaine Fernandez
Las Vegas,NV
Summary
Expert in operations management with a focus on product quality and customer satisfaction. Established strong customer relationships that drive repeat business and positive feedback. Demonstrated commitment to excellence in all aspects of service delivery.
Overview
15
15
years of professional experience
Work History
Small Business Owner
LuxuryHub LLC
Las Vegas, NV
05.2018 - Current
- Managed daily operations for successful small business, ensuring efficiency in processes and service quality.
- Established loyal customer base through personalized attention and prompt resolution of concerns.
- Promoted business through social media channels to generate leads and enhance brand visibility.
- Enhanced company reputation by consistently delivering exceptional service quality to all customers.
- Oversaw fast shipping logistics to ensure timely delivery for customers.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
Retail Sales Associate
Claire's Boutique
Las Vegas, NV
04.2010 - 03.2011
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Education
Associate Of Applied Science - Pharmacy Technician
Kaplan College
Las Vegas, NV02.2013
Skills
- Entrepreneurial management
- Customer satisfaction focus
- Marketing tactics
- Cost efficiency analysis
Languages
English
Native or Bilingual
Timeline
Small Business Owner
LuxuryHub LLC
05.2018 - Current
Retail Sales Associate
Claire's Boutique
04.2010 - 03.2011
Associate Of Applied Science - Pharmacy Technician
Kaplan College