Cliff Lively
Enumclaw,WA
Summary
Motivated business professional bringing 16 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating, and supporting staff members.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Small Business Owner
DC Glass
08.2018 - Current
- Oversaw daily operations, ensuring efficient workflow and adherence to safety protocols.
- Developed and implemented marketing strategies to enhance brand visibility and customer engagement.
- Managed inventory levels, optimizing procurement processes to reduce costs and improve stock accuracy.
- Trained and mentored staff on best practices in glass fabrication and customer service excellence.
- Partner with Holcam Shower Enclosures for Home Depot & Lowe's Installation program.
- Installed all models of shower enclosures from simple framed bypass and swing door enclosures to Multi-Panel 3/8"& 1/2" Frameless Enclosures.
- Established strong vendor relationships, negotiating favorable terms to enhance supply chain efficiency.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
Small Business Owner
Glass Tech Services LLC
01.2009 - 06.2018
- Developed comprehensive marketing strategies to enhance brand visibility and customer engagement.
- Managed daily operations, ensuring efficient workflow and optimal resource allocation.
- Cultivated strong relationships with vendors to secure favorable terms and align product offerings.
- Implemented cost-control measures to improve profitability and reduce operational expenses.
- Trained and mentored staff on customer service best practices, enhancing team performance.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
- Partner with Holcam Shower Enclosures for Installation Programs For Lowe's & Home Depot
Lead Installer
DT Glass Inc.
06.1998 - 01.2009
- Led installation teams to ensure timely completion of residential and commercial glass projects.
- Trained and mentored junior installers on best practices and safety protocols.
- Coordinated project schedules and workflows to optimize resource allocation and minimize delays.
- Implemented quality control measures to enhance installation accuracy and customer satisfaction.
- Installed all models of shower enclosures ranging from simple bypass & swing door applications to 3/8" & 1/2" Frameless Multi-Panel Shower Enclosures, Custom Mirrors & Flat Glasswork.
Shop Manager
Hartung Glass Industries Inc. / Agalite Bath Enclosures
01.1991 - 06.1998
- Oversaw daily operations to ensure high-quality production standards and timely delivery of products.
- Managed inventory levels and ordered supplies to maintain efficient workflow and minimize downtime.
- Led team meetings to communicate goals, address challenges, and foster a collaborative work environment.
- Trained new employees on safety protocols, equipment usage, and company policies for optimal performance.
- Implemented process improvements that enhanced productivity and reduced operational costs effectively.
- Developed relationships with suppliers to negotiate favorable terms and ensure timely material availability.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Resolved customer complaints with effective solutions, maintaining positive store reputation.
- Orchestrated redesign of shop layout, improving foot traffic and sales.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
Education
High School Diploma -
Fairfield High School
Fairfield, CASkills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Entrepreneurial personality
- Relationship building
- Employee training
- Team collaboration and leadership
- Performance improvement
- Project management
- Business development
- Issue resolution
- New business development
- Staff management
- Negotiation
- Coaching and mentoring
- Process improvement
- Task delegation
- Vendor relationship management
- Customer service management
- Team leadership
- Scheduling
- Inventory tracking and management
- Employee scheduling
- Direct sales
- Inventory management
- Calendar management
Accomplishments
Worked with many high end residential home builders, Television & Professional sports celebrities. (Street Of Dreams Custom Homes Show, Portland, OR.) (Bryan Grant, Scottie Pippin, Clyde Drexler, and other Portland Trailblazers.) (Tom Lampkin, former Oakland A's catcher) (Scott Brosius former Oakland A's 3rd Basemen & outfielder)
Worked on Projects for television shows. (Extreme Home Makeovers & Little People Big World)
Trouble shooting projects for Glass Manufacturers. Holcam Shower Door, Agalite Shower Door, Cardinal Shower Doors. Arizona Shower Doors, Alumax Shower Doors, Workrite Shower Doors.
Certification
- Lead Certification Training - 1-9-2020 to 1-9-2024
Timeline
Small Business Owner
DC Glass
08.2018 - Current
Small Business Owner
Glass Tech Services LLC
01.2009 - 06.2018
Lead Installer
DT Glass Inc.
06.1998 - 01.2009
Shop Manager
Hartung Glass Industries Inc. / Agalite Bath Enclosures
01.1991 - 06.1998
High School Diploma -
Fairfield High School