Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Charmaine Francis

Sandy Springs,GA

Summary

Dynamic Operations Manager with a proven track record at TasteeSpoon, excelling in effective team leadership and operations management. Enhanced service excellence through strategic training and process documentation, driving efficiency and fostering a collaborative environment. Skilled in problem resolution, contributing to inventory management and operational consistency for sustained organizational success.

Seasoned Operations Manager and talented leader with [Number] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

18
18
years of professional experience

Work History

Operations Manager

TasteeSpoon
09.2021 - Current
  • Assisted in daily operations, ensuring adherence to safety protocols and operational standards.
  • Supported team members by learning various tasks and workflows within operations management.
  • Participated in training sessions to enhance understanding of tools and systems used in operations.
  • Contributed to inventory management efforts, assisting in tracking supplies and materials effectively.
  • Documented processes to maintain consistency and facilitate knowledge sharing among team members.

General Manager/Corporate Trainer

Boston Market
05.2007 - 09.2021
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Education

No Degree - Culinary Arts

Sheridan Technical
Fort Lauderdale, FL
04-2006

Skills

  • Effective problem resolution
  • Effective team leadership
  • Operations management
  • Service excellence

Timeline

Operations Manager

TasteeSpoon
09.2021 - Current

General Manager/Corporate Trainer

Boston Market
05.2007 - 09.2021

No Degree - Culinary Arts

Sheridan Technical
Charmaine Francis