Charmaine Guy

Memphis,TN

Summary

Experienced Dispatcher skilled in logistics management, route planning, and operational efficiency. Expertise in operational efficiency and schedule management to ensure timely deliveries and high client satisfaction. Committed to optimizing routes and enhancing service coordination. Proven track record in problem-solving and service coordination, optimizing delivery routes to enhance customer satisfaction.

Overview

years of professional experience

Work History

Dispatcher /Routing Specialist

Forward Air

Olive Branch, Mississippi

12.2015 - 05.2026

Oversaw freight logistics utilizing advanced tracking software and communication tools.
Communicated with drivers to resolve scheduling conflicts and delays, ensuring timely deliveries.
Coordinated shipments and deliveries across multiple regions daily.
Scheduled pickups and drop-offs, optimizing route efficiency and resource allocation.
Assigned drivers to appropriate routes based on customer needs.
Collaborated with team members to maintain accurate shipment records and documentation.
Scheduled loads according to priority and available equipment.
Updated records of driver locations, delays, and cancellations.
Provided directions using computer systems to enhance delivery accuracy.
Resolved customer complaints regarding service issues or delays, enhancing client satisfaction.
Managed a large volume of phone calls while ensuring accuracy in data entry.
Assisted in training new dispatchers on operational procedures and system use.
Worked closely with transportation supervisor to dispatch and assign loads.
Coordinated with other dispatchers to ensure efficient delivery schedules were met.

Shipping and Receiving Clerk

Autoliv

Olive Branch, Mississippi

08.2013 - 12.2015

Coordinated inbound and outbound shipments to ensure timely delivery.
Operated forklifts and pallet jacks for efficient material handling.
Collaborated with team members to streamline shipping processes.
Maintained shipping records and documentation for compliance purposes.
Processed outbound shipments, including packing and labeling products for delivery.
Received incoming shipments, verifying quantity and quality of items against purchase orders.
Operated computers to access information related to shipping activities.
Maintained a clean work area by sweeping, dusting, mopping.
Organized materials into appropriate storage areas based on product type or size.
Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
Checked customer orders, labeling and documentation prior to shipment to avoid delays.
Maintained inventory of shipping materials and supplies.
Maintained accurate records of all goods received and distributed in the warehouse.
Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.
Inspected outgoing packages for damage before sealing them up for shipment.

Team Leader

ABX Express

Memphis, Tennessee

10.2008 - 07.2013

Loaded and unloaded shipments, ensuring proper handling of goods.
Maintained inventory accuracy using warehouse management systems daily.
Led team in daily operations and ensured efficient workflow.
Facilitated training sessions for new employees on core processes.
Monitored performance metrics to identify areas for improvement.
Developed and implemented strategies to enhance team collaboration.
Conducted regular meetings to align team goals with organizational objectives.
Maintained a positive work environment that promoted collaboration between team members.
Offered training and support to keep team members motivated and working toward objectives.
Delegated daily tasks to team members to optimize group productivity.
Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.

Quality Control Inspector

Franklin Sports

Memphis, Tennessee

04.2004 - 07.2008

Inspected sports equipment for quality and compliance with safety standards.
Collaborated with production teams to identify and resolve quality issues.
Documented findings in detailed reports for management review.
Utilized inspection tools to measure product dimensions and integrity.
Inspected products for defects and conformance to customer specifications using precision measuring instruments.
Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
Tested finished goods prior to shipment according to established protocols.
Maintained records of all nonconforming products and completed corrective actions as required.

Education

High School Diploma -

Central High School

Memphis, TN

05-1993

Skills

Logistics management
Route planning
Service coordination
Operational efficiency
Data analysis
Data management
Schedule management

Dispatch software
Software proficiency
Workflow prioritization
Stress tolerance
Problem-solving
Geographical expertise

Timeline