Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Charmaine Keyes

Douglasville,GA

Summary

Personable Medical Assistant bringing 14 years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline patient care. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service. In addition I offer exceptional leadership skills with my years of various aspects of management.

Overview

14
14
years of professional experience

Work History

PCS- Package Center Supervisor

UPS
Atlanta, GA
06.2023 - Current
  • Supervise daily activities of drivers and package handlers ensuring duties are ex.ecuted safely and efficiently

Back Office Lead Medical Assistant

Comprehensive Spine & Pain
Villa Rica, GA
10.2018 - Current
  • Set up, cleaned and stocked examination rooms with medical supplies.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Supervised, trained and coached team of medical assistants.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Educated patients about medications, procedures and physician's instructions.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Contacted pharmacies to submit and refill patients' prescriptions.

National Certified Medical Assistant

Center for Pain Management
Atlanta, GA
07.2016 - 06.2018
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.

National Certified Medical Assistant

Laureate Medical Group
Sandy Springs, GA
04.2016 - 07.2016
  • Educated patients about medications, procedures and physician's instructions.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.

Office Manager

Alvi Medical Services
Joliet, IL
11.2011 - 02.2014
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Managed office inventory and placed new supply orders.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed files and records to obtain information and respond to requests.
  • Interpreted and communicated work procedures and company policies to staff.
  • Used judgment and initiative in handling confidential matters and requests.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Diploma - Medical Assistant

Everest College
Burr Ridge, IL
05.2010

Skills

  • Charting Expertise
  • Understands Medical Procedures
  • Wound Care and Irrigation
  • Venipuncture and Phlebotomy
  • HIPAA Compliance
  • Proper Sterilization Techniques
  • Inventory and Supply Management
  • Wound Care
  • Patient Relations
  • Decision Making
  • Routine Laboratory Testing
  • Clinical and Operational Judgement
  • Clear Communication
  • Multitasking and Prioritization
  • Updating Medical Records
  • Cleaning and Sanitizing
  • Time Management
  • Examination Preparation
  • Critical Thinking
  • Operating EKG Equipment
  • Treatment Room Preparation
  • Problem Anticipation and Resolution
  • Medication Administration
  • Coordinating Drug Refills

Affiliations

  • Member, Alumni Association

Timeline

PCS- Package Center Supervisor

UPS
06.2023 - Current

Back Office Lead Medical Assistant

Comprehensive Spine & Pain
10.2018 - Current

National Certified Medical Assistant

Center for Pain Management
07.2016 - 06.2018

National Certified Medical Assistant

Laureate Medical Group
04.2016 - 07.2016

Office Manager

Alvi Medical Services
11.2011 - 02.2014

Diploma - Medical Assistant

Everest College

Similar Profiles

CREATE PROFILE
Charmaine Keyes