Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charmaine Mandoka

Battle Creek

Summary

Professional with strong background in investigative work, adept at gathering and analyzing information to uncover key insights. Known for collaborative teamwork and reliability, consistently adapting to evolving requirements to achieve desired outcomes. Skilled in critical thinking, problem-solving, and effective communication, ensuring thorough and accurate investigations.

Overview

13
13
years of professional experience

Work History

Audit Specialist

NHBP Gaming Commission
10.2022 - Current
  • Reduced financial discrepancies by conducting thorough internal audits and identifying areas for improvement.
  • Expedited resolution of identified issues by communicating actionable recommendations to responsible parties in a clear, concise manner.
  • Contributed to the ongoing evolution of the organization''s audit program by participating in regular process evaluations and suggesting areas for enhancement.
  • Safeguarded sensitive information throughout the audit process by adhering to strict confidentiality protocols.

Licensing Specialist

NHBP Gaming Commission
01.2022 - 10.2022
  • Managed licensing processes for individuals and businesses, ensuring compliance with relevant regulations and industry standards.
  • Processed and reviewed applications for accuracy and completeness.
  • Maintained up-to-date records and tracked license renewals, expirations, and updates.
  • Assisted with regulatory reporting and audits to ensure ongoing compliance.
  • Provided customer service and guidance to clients regarding licensing requirements and processes.
  • Coordinated with other departments to streamline the licensing process and improve operational efficiency.

Investigator

NHBP Gaming Commission
06.2021 - 01.2022
  • Conducted investigations into alleged violations of laws, policies, and regulations.
  • Interviewed witnesses, gathered evidence, and compiled detailed reports on findings.
  • Collaborated with law enforcement agencies to ensure proper legal procedures were followed.
  • Assisted in the development of policies and procedures to prevent future violations.
  • Presented investigation results and recommendations to management for decision-making.

Youth Specialist

Nottawaseppi Huron Band Of The Potawatomi
10.2014 - 02.2021
  • Developed and implemented tribal youth programs to promote traditional teaching, personal development, and community involvement.
  • Provided guidance and mentorship to at-risk youth, helping to improve behavior and academic performance.
  • Coordinated events, activities, and workshops for youth to engage in positive social and educational experiences.
  • Collaborated with other departments and community organizations to support youth development.
  • Monitored progress and provided regular reports on youth activities and individual development.

Secuity Officer

Securitas Security Services USA
04.2017 - 11.2017
  • Patrolled assigned areas to ensure safety and security of the premises.
  • Monitored surveillance equipment and conducted routine checks of building systems.
  • Responded to alarms and incidents promptly and according to protocol.
  • Assisted in crowd control during events and managed access points.
  • Provided customer service to visitors and staff, ensuring a safe environment.
  • Documented incidents and submitted reports on security-related events.

Front Desk Agent

Firekeepers Casino Hotel
06.2012 - 10.2014
  • Greeted and assisted guests with check-in and check-out processes, ensuring an exceptional customer experience.
  • Managed reservations and coordinated room assignments to optimize occupancy.
  • Answered inquiries, provided information about hotel amenities, and offered local area recommendations.
  • Processed payments and handled cash, credit cards, and other forms of payment.
  • Assisted with guest requests and resolved complaints promptly and professionally.
  • Coordinated with housekeeping, maintenance, and other departments to ensure guest satisfaction.

Education

Master of Science - Criminal Justice

Southern New Hampshire University
Manchester, NH
03-2025

Bachelor of Arts - Criminal Justice

Western Michigan University
Kalamazoo, MI
04-2020

High School Diploma -

Battle Creek Central Highschool
Battle Creek, MI
06-2011

Skills

  • Attention to detail
  • Problem-solving abilities
  • Effective communication
  • Detailed report writing

Timeline

Audit Specialist

NHBP Gaming Commission
10.2022 - Current

Licensing Specialist

NHBP Gaming Commission
01.2022 - 10.2022

Investigator

NHBP Gaming Commission
06.2021 - 01.2022

Secuity Officer

Securitas Security Services USA
04.2017 - 11.2017

Youth Specialist

Nottawaseppi Huron Band Of The Potawatomi
10.2014 - 02.2021

Front Desk Agent

Firekeepers Casino Hotel
06.2012 - 10.2014

Master of Science - Criminal Justice

Southern New Hampshire University

Bachelor of Arts - Criminal Justice

Western Michigan University

High School Diploma -

Battle Creek Central Highschool

Similar Profiles

CREATE PROFILE
Charmaine Mandoka