CHARMAINE M VAZQUEZ NCMA
Medical Assistant
Fayetteville,GA
Summary
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Front Desk Coordinator
South Atlanta Integrative Medicine
04.2025 - Current
- Manage patient scheduling and practitioner calendars
- Perform insurance verification and payment processing
- Maintain accurate patient documentation and records
- Operate multi-line phone system and support call triage
- Assist with front office operations and patient inquiries
- Maintain reception area cleanliness and professionalism
- Coordinated patient scheduling and managed front desk operations for optimal workflow.
- Implemented electronic health record systems to enhance patient data management.
- Facilitated communication between patients and healthcare providers to ensure seamless care delivery.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Scheduled appointments in computer system.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
Health & Wellness Instructor / Motivational Speaker
Various Locations
01.2012 - Current
- Delivered health and wellness education to diverse groups
- Designed and implemented personalized wellness programs for diverse client needs.
- Conducted group fitness classes, fostering community engagement and participant motivation.
- Assessed individual health goals through consultations, developing tailored action plans.
- Collaborated with healthcare providers to integrate holistic wellness approaches into programs.
- Facilitated workshops on nutrition and mental health, enhancing client knowledge and skills.
- Mentored junior instructors, providing guidance on best practices and program delivery.
- Evaluated program effectiveness, recommending adjustments to enhance participant outcomes.
- Improved clients'' physical fitness levels with customized exercise routines and proper form demonstrations.
Manager
Braelin Golf Course
01.2023 - 01.2025
- Managed staff schedules, budgets, and daily operations
- Developed programming and maintained efficient workflow
- Oversaw daily operations to ensure exceptional service and guest satisfaction.
- Managed staff scheduling, training, and performance evaluations to optimize team efficiency.
- Implemented cost control measures to enhance profitability without compromising service quality.
- Developed strategic marketing initiatives to increase membership and enhance community engagement.
- Coordinated special events and tournaments, ensuring seamless execution and positive attendee experience.
- Analyzed operational processes regularly, identifying areas for improvement and implementing effective solutions.
- Fostered strong relationships with vendors and suppliers to secure favorable terms and services.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Led cross-departmental meetings to align goals and drive overall operational excellence at the course.
Teacher
Griffin Christian School
01.2019 - 01.2023
- Taught multiple subjects and maintained accurate student records
- Participated in curriculum development and professional meetings
Volunteer Coordinator
Promise Place
01.2018 - 01.2019
- Trained staff for emergency line operations
- Provided crisis education on domestic violence and safety topics
Director of Lifestyles & Activity
Somerby of Peachtree City
01.2016 - 01.2018
- Managed programs, budgets, and staff for senior living facility
- Developed wellness and enrichment programs
- Coordinated medical-related outings and activities
Patient Care Technician (PCT)
Southern Regional Hospital
01.2005 - 01.2007
- Supported emergency room operations in high-pressure settings
- Performed vital signs, specimen collection, injections, and EKGs
- Assisted nurses and physicians with patient care tasks
- Ensured safe patient transport and maintained infection control
- Monitored patient vital signs and reported changes to nursing staff
- Maintained cleanliness and organization of patient rooms and common areas
- Documented patient care activities accurately in electronic medical records
- Educated patients about treatment procedures, promoting understanding and compliance
- Trained new staff on protocols and best practices for patient care
- Improved workflow efficiency by standardizing patient intake procedures
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
Emergency Room Technician
Robert Wood Johnson University Hospital
01.2001 - 01.2004
- Assisted with triage and emergency procedures
- Performed clinical support tasks during critical situations
- Maintained communication with medical teams
- Followed safety and infection control standards
- Monitored vital signs and recorded patient data accurately for effective treatment planning.
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Enhanced ER efficiency through proficient use of medical equipment like EKG machines, defibrillators, and vital sign monitors.
- Safely transported patients by wheelchair, stretcher, or bed to other units.
- Assisted in preparation and maintenance of patient charts, documenting all care given.
- Performed basic laboratory tests and collected specimens for further testing.
Education
National Center For Competency Testing(NCCT) - Medical Assisting
Essential Medical And Mental Health Institute
Fayetteville, GA11-2025
Master of Science - Health Education
Kaplan University
Davenport, IA12-2016
Bachelor of Science - Health & Wellness
Kaplan University
Davenport, IA05-2013
Skills
- EMR/EHR Proficiency
- Vital Signs
- Phlebotomy
- Injections
- EKG
- Medical Terminology
- Insurance Verification & Payment Processing
- Strong Communication & Patient Interaction
- Multitasking in High-Volume Environments
- Microsoft Word, Excel, PowerPoint, Outlook, SharePoint
- Basic to Intermediate Spanish
- Strong verbal and written communication
- Excellent organization and time management
Certification
- NCMA-National Certified Medical Assistant
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Front Desk Coordinator
South Atlanta Integrative Medicine
04.2025 - Current
Manager
Braelin Golf Course
01.2023 - 01.2025
Teacher
Griffin Christian School
01.2019 - 01.2023
Volunteer Coordinator
Promise Place
01.2018 - 01.2019
Director of Lifestyles & Activity
Somerby of Peachtree City
01.2016 - 01.2018
Health & Wellness Instructor / Motivational Speaker
Various Locations
01.2012 - Current
Patient Care Technician (PCT)
Southern Regional Hospital
01.2005 - 01.2007
Emergency Room Technician
Robert Wood Johnson University Hospital
01.2001 - 01.2004
National Center For Competency Testing(NCCT) - Medical Assisting
Essential Medical And Mental Health Institute
Master of Science - Health Education
Kaplan University
Bachelor of Science - Health & Wellness
Kaplan University