Charmaine Roman

United Health Group—Optum Services Inc

RN Telehealth Nurse Advisor 2016-Present

• Telehealth triage using chat and phone support to assess symptoms, determine level of care and provide treatment recommendation
• Advocacy and Education support with condition management and health concern
• Intake assessment and appointment scheduling for members requiring case management support
• Participation in job related committee development/improvement projects

Optum Awards 2023

• Excellent Member Service
• Innovation
• Perfect Quality Score x 4 months
• Super Hero Nominee
• Team Collaboration
• Work/Shift Coverage
• Work Project Participation

Optum Achievements 2023

• Heart Call Audit Quality Score 94% avg x12 months
• Member Satisfaction (VOC) 97% avg x12 months
• NPS 97% avg x12 months

Care Access Telephone Triage Registered Nurse-2016

• Telehealth support of patients
• Assess and provide care recommendation to patients
• Refer/Connect patients to appropriate health care provider/level of care
• Provide education on self-care and symptom management
• Provide anticoagulant dosing and symptom management
• Assist with scheduling appointments with Specialty Clinics

Assess and record observation on clients

• Administer therapies and treatment
• Monitor vitals and response to medications and therapies
• Teach client and family equipment usage and management of their health condition
• Interdisciplinary team consultation with client/family and client's healthcare team
• Adhere to professional standards, home care policies, procedures and federal, state and local requirements.

• Assess patient's medical, mental health, chemical and substance abuse needs
• Administer and monitor response to prescribed treatment
• Confer with patient/family and treatment team on progress in care.

• Assess patient's care needs
• Provide prescribed treatment and report on response/outcome of care
• Support patient/family with discharge planning.

• Provide dialysis to patients in the hospital or acute medical rehab
• Monitor, documents and report on outcome of treatment to patient and care team.