Charmaine Tyler Martinez
Farmington,NM
Summary
Accomplished with 5+ years of experience in a clinical setting and patient care tech support within the hospital setting. Proficient in vital sign monitoring, patient documentation, assisting with examination and treatment. Demonstrates leadership in training staff and managing patient care processes. Certified in phlebotomy, CPR, and with a strong commitment to enhancing patient experience outcomes in both in person and telehealth environments. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
17
17
years of professional experience
Work History
Registered Medical Assistant
San Juan Regional Heart Center
Farmington, NM
09.2020 - Current
- Assist in patient intake processes, ensuring accurate documentation and efficient workflow.
- Coordinate scheduling for patient appointments, optimizing clinic operations and enhancing patient experience.
- Administer injections and vaccinations while adhering to safety protocols and maintaining sterile environments.
- Conducted routine clinical tests, accurately documenting results for physician review and informed decision-making.
- Maintain strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Direct patients to exam rooms, fielded questions, and prepared for physician examinations.
- Streamline operations and prioritize tasks, allowing senior staff to increase revenue by 25%'
Mental Health Assistant
Presbyterian Medical Services
Farmington, NM
10.2020 - 11.2025
- Provided compassionate support to individuals experiencing mental health challenges.
- Monitored patient behavior and reported significant changes to healthcare providers.
- Collaborated with multidisciplinary teams to enhance patient care strategies.
- Maintained accurate documentation of patient progress and interventions implemented.
- Participated in staff training programs to expand knowledge of best practices in the field of mental health support.
- Conducted regular checks on patients'' physical safety and emotional well-being, promptly reporting concerns as needed.
- Managed approximately 20-30 incoming patients daily.
CNA/Caregiver
Endeavor Home Health Care
Mesa, AZ
09.2018 - 08.2020
- Assist clients with daily ADLs.
- Housekeeping, monitoring vitals, shopping, and prepare light meals.
- Provide quality care checks throughout the day.
- Provide full laundry services and personal care duties.
- Daily reporting on client well-being.
- Managed to see clients 10-12 hours a day.
Registered Medical Assistant (RMA)
Banner Health
Mesa, AZ
05.2019 - 07.2020
- Prepare patient for exam and treatment by taking and recording vital signs, symptoms and other measurements regarding chief complaint, document pain scores as appropriate.
- Report condition of patient.
- Assist providers with exams and minor in-office procedures which include taking patient's blood pressure, documenting respiration and heart rate/pulse, taking temperature, ear irrigation and EKGs.
- Act as chaperon as needed.
- Coordinate and manage patient care including pre-certifications, referrals, authorizations, prescriptions and scheduling of patients for clinic, hospital and other medical treatments and tests.
- Responsible for communicating test results.
- Provide clerical support with patient/client notifications and documentation.
- Give injections and document with the department of health.
- Managed to see 20-25 patients a day.
Unit Secretary/CNA
San Juan Regional Medical Center
Farmington, NM
07.2009 - 08.2018
- Provided laundry services, bedding, clothing, and personal items for patients.
- Trained staff on housekeeping duties and client care duties.
- Managed and communicated client issues via phone to reduce escalations.
- Trained, coached, and developed customer staff in multiple areas.
- Lead staff meetings.
- Provided accurate documentation, reporting, and scheduling of staff as needed.
- Managed approximately 30 incoming calls and faxes per day from providers and customers.
Skills
- Case documentation
- Professional boundaries
- Progress monitoring
- Charting and clinical documentation
Timeline
Mental Health Assistant
Presbyterian Medical Services
10.2020 - 11.2025
Registered Medical Assistant
San Juan Regional Heart Center
09.2020 - Current
Registered Medical Assistant (RMA)
Banner Health
05.2019 - 07.2020
CNA/Caregiver
Endeavor Home Health Care
09.2018 - 08.2020
Unit Secretary/CNA
San Juan Regional Medical Center
07.2009 - 08.2018