Charmaine Warren
Bolingbrook,IL
Summary
Results-driven Workflow Manager recognized for capability to enhance productivity and streamline task completion. Specialize in process optimization, team leadership, and project management. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and effective collaboration across departments.
Overview
11
11
years of professional experience
Work History
Marketing – Global Digital Workflow Manager
Jones Lang & LaSalle
Chicago, IL
10.2019 - 08.2025
- Top notch project management skills, including the ability to organize, prioritize and control project delivery responsibilities to meet deadlines in an environment with overlapping and potentially conflicting priorities
- Developed and implemented process improvement initiatives to increase workflow efficiency.
- Analyzed current procedures to identify areas for improvement and streamline processes.
- Oversaw daily operations, managing resources and personnel to ensure objectives were met.
- Created detailed documentation of existing workflows and processes.
- Provided training and support for staff on how to use workflow management systems effectively.
- Worked closely with IT teams to troubleshoot technical issues related to workflow applications or systems.
- Ensured compliance with industry standards, regulations, laws, policies, and best practices.
- Developed strategies for increasing productivity while reducing costs associated with manual labor.
- Effectively structure, staff and manage projects and teams to ensure there is clarity of expectation, timely execution, corrective action when needed and successful outcomes
Marketing - Project Manager (CSE)
Discover Financial Services
Riverwoods, IL
12.2014 - 03.2019
- Executed marketing programs in the phone channel form end-to-end
- Explore and develop strategic opportunities to create efficiencies by developing automated reporting solutions
- Knowledge and technical expertise to provide insights to our business issues and concerns
- Troubleshoot data issues and work with business partners to create quick resolutions
- Business Rule Coding and advisement
- Op Risk Coordination
- Change Management
Direct Marketing Program Lead
PNC Corporation
Pittsburgh, PA
04.2014 - 12.2014
- Managed corresponding direct mail and email pieces to digital landing pages
- Auditing of direct mail creative including timelines, reports and job changes
- Responsible for the daily execution of direct marketing (one-to-one channel marketing & database marketing) projects
- Managed cross-functional teams/Agency daily activities
- Facilitated and managed consumer insight partnership to ensure strategic alignment on all projects and responsible for direct marketing updates for data base analytics
- Provided strategic insight and managed mailings, e-mail, social media updates for the daily aspects of the business
Education
Bachelor of Arts Degree - Journalism / TV Production- Public Relation/Advertising
Columbia College
Chicago, Illinois01.2006
Skills
- Lean principles
- Scheduling expertise
- Process Improvement
- Staff Management
- Brand Management
- Project Planning
- Customer Service
- Cross-functional team leadership
- Work Planning and Prioritization
Technicalsummary
- Microsoft 365
- Microsoft Word
- Excel
- SharePoint
- WorkFront
- PowerPoint
- AEM
- Tableau
- Quick books
Timeline
Marketing – Global Digital Workflow Manager
Jones Lang & LaSalle
10.2019 - 08.2025
Marketing - Project Manager (CSE)
Discover Financial Services
12.2014 - 03.2019
Direct Marketing Program Lead
PNC Corporation
04.2014 - 12.2014
Bachelor of Arts Degree - Journalism / TV Production- Public Relation/Advertising
Columbia College