Summary
Overview
Work History
Education
Skills
Timeline
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Charmaine M Murphy

Pennsauken,NJ

Summary

Seasoned professional with 8 years of advanced customer service, administrative and banking skills.

Overview

15
15
years of professional experience

Work History

Mortgage Loan Closer II

TD Bank
Cherry Hill, NJ
10.2020 - 10.2023
  • Performs tasks independently with limited supervision
  • Preforms pre-closing reviews on closing disclosures for consumer & construction loans
  • Reviews loan documentation prior to sending documents to closing agents to ensure accuracy and compliance to state and federal lending regulations
  • Works with closing agents to ensure necessary information is provided

Collateral Loan Operations Representative

TD Bank
Cherry Hill, NJ
08.2017 - 10.2020
  • Performs various administrative tasks involved in servicing collateral loans
  • Data entry in excel, CT Liens and nCino System, Vintek (Vehicle Titles)
  • Review's data entries for weekly QA Audits when needed
  • Review and complete UCC-1's, Direct Files, HE Files, CEMA Files and
  • Residential Files
  • Vendor report (Vintek report) weekly to clear exceptions for electronic consumer/commercial vehicle titles
  • Preforms Release tasks of Collateral loans with limited supervision
  • Process servicing requests through nCino when needed

Customer Service Representative

TD Bank
Cherry Hill, NJ
01.2016 - 08.2017
  • Cross-sell products to provide multiple services for customers and referrals
  • Assesses customer information and suggests appropriate product and service solutions
  • Responsible for meeting or exceeding specific individual sales goals
  • Educates Customers about bank products and services
  • Processed residential mortgage loan applications

Retail Sales Consultant

Metro PCS
Cherry Hill, NJ
11.2011 - 01.2016
  • Utilize consultative selling techniques to aid with the purchase of products and services
  • Provide technical support with existing and new customers when needed
  • Worked as a liaison between Metro PCS and Asurion Insurance to manage customer claims
  • Provided community outreach services
  • Worked on sales to meet and exceed defined sales quota monthly.

Clerk/Clerical Aide

NJ Citizen Oil Group
Cherry Hill, NJ
06.2008 - 10.2011
  • Clerical position in a small office after hours
  • Assisted with general office filing, copying, and scanning files
  • Distributed and processed all faxes and mail
  • Data entry
  • Answered phones and took messages in professional manner.

Cashier/Customer Service

Target
Cherry Hill, NJ
07.2008 - 09.2011
  • Worked by the fast, fun, and friendly code of Target’s customer service
  • Provided outstanding customer service
  • Signed up customers with the store’s credit card
  • Responsible for operating cash register, processing customer payments and returns
  • Assisted with human resources department (answer phones and questions concerning callouts).

Education

Bachelor’s degree - Law and Justice, Psychology

Rowan University
Current

Associate degree - Arts of Psychology

Camden County College
August 2014

Skills

  • Database entry
  • Microsoft Office (Word, Excel, Power Point)
  • Software systems (Vintek, CSE, CT Liens, PEGA and nCino)
  • Pre-Closing Mortgage Disclosures
  • Vehicle Titles
  • UCC Processing

Timeline

Mortgage Loan Closer II

TD Bank
10.2020 - 10.2023

Collateral Loan Operations Representative

TD Bank
08.2017 - 10.2020

Customer Service Representative

TD Bank
01.2016 - 08.2017

Retail Sales Consultant

Metro PCS
11.2011 - 01.2016

Cashier/Customer Service

Target
07.2008 - 09.2011

Clerk/Clerical Aide

NJ Citizen Oil Group
06.2008 - 10.2011

Bachelor’s degree - Law and Justice, Psychology

Rowan University

Associate degree - Arts of Psychology

Camden County College

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Charmaine M Murphy