Charmaine M Murphy
Pennsauken,NJ
Summary
Seasoned professional with 8 years of advanced customer service, administrative and
banking skills.
Overview
15
15
years of professional experience
Work History
Mortgage Loan Closer II
TD Bank
Cherry Hill, NJ
10.2020 - 10.2023
- Performs tasks independently with limited supervision
- Preforms pre-closing reviews on closing disclosures for consumer & construction loans
- Reviews loan documentation prior to sending documents to closing agents to ensure accuracy and compliance to state and federal lending regulations
- Works with closing agents to ensure necessary information is provided
Collateral Loan Operations Representative
TD Bank
Cherry Hill, NJ
08.2017 - 10.2020
- Performs various administrative tasks involved in servicing collateral loans
- Data entry in excel, CT Liens and nCino System, Vintek (Vehicle Titles)
- Review's data entries for weekly QA Audits when needed
- Review and complete UCC-1's, Direct Files, HE Files, CEMA Files and
- Residential Files
- Vendor report (Vintek report) weekly to clear exceptions for electronic consumer/commercial vehicle titles
- Preforms Release tasks of Collateral loans with limited supervision
- Process servicing requests through nCino when needed
Customer Service Representative
TD Bank
Cherry Hill, NJ
01.2016 - 08.2017
- Cross-sell products to provide multiple services for customers and referrals
- Assesses customer information and suggests appropriate product and service solutions
- Responsible for meeting or exceeding specific individual sales goals
- Educates Customers about bank products and services
- Processed residential mortgage loan applications
Retail Sales Consultant
Metro PCS
Cherry Hill, NJ
11.2011 - 01.2016
- Utilize consultative selling techniques to aid with the purchase of products and services
- Provide technical support with existing and new customers when needed
- Worked as a liaison between Metro PCS and Asurion Insurance to manage customer claims
- Provided community outreach services
- Worked on sales to meet and exceed defined sales quota monthly.
Clerk/Clerical Aide
NJ Citizen Oil Group
Cherry Hill, NJ
06.2008 - 10.2011
- Clerical position in a small office after hours
- Assisted with general office filing, copying, and scanning files
- Distributed and processed all faxes and mail
- Data entry
- Answered phones and took messages in professional manner.
Cashier/Customer Service
Target
Cherry Hill, NJ
07.2008 - 09.2011
- Worked by the fast, fun, and friendly code of Target’s customer service
- Provided outstanding customer service
- Signed up customers with the store’s credit card
- Responsible for operating cash register, processing customer payments and returns
- Assisted with human resources department (answer phones and questions concerning callouts).
Education
Bachelor’s degree - Law and Justice, Psychology
Rowan University
Current
Associate degree - Arts of Psychology
Camden County College
August 2014
Skills
- Database entry
- Microsoft Office (Word, Excel, Power Point)
- Software systems (Vintek, CSE, CT Liens, PEGA and nCino)
- Pre-Closing Mortgage Disclosures
- Vehicle Titles
- UCC Processing
Timeline
Mortgage Loan Closer II
TD Bank
10.2020 - 10.2023
Collateral Loan Operations Representative
TD Bank
08.2017 - 10.2020
Customer Service Representative
TD Bank
01.2016 - 08.2017
Retail Sales Consultant
Metro PCS
11.2011 - 01.2016
Cashier/Customer Service
Target
07.2008 - 09.2011
Clerk/Clerical Aide
NJ Citizen Oil Group
06.2008 - 10.2011
Bachelor’s degree - Law and Justice, Psychology
Rowan University
Associate degree - Arts of Psychology
Camden County College