Charmayne Hernandez
Plainville,CT
Summary
Experienced customer service specialist with over 10 years in business operations. Skilled in effective communication, needs assessment, and issue resolution, while managing sensitive information. Proven success in fast-paced environments, prioritizing tasks and delivering compassionate support. Strong computer skills and quick adaptability to new software, seeking remote roles in insurance customer service or call center support.
Overview
13
13
years of professional experience
Work History
Salon Owner/Operator
House of Charm
Southington, Connecticut
02.2020 - Current
- Oversaw daily operations and streamlined staff scheduling to enhance service delivery.
- Trained and mentored staff on customer service best practices and advanced salon techniques.
- Managed salon finances by maintaining accurate budgeting, payroll, and bookkeeping practices.
- Created targeted marketing strategies that increased client acquisition and retention.
Home Health Aide
Hartford Health Care
Hartford, Connecticut
07.2018 - 02.2020
- Assisted patients with daily living activities and personal care needs to enhance comfort.
- Monitored vital signs, reporting changes promptly to healthcare professionals.
- Administered prescribed medications in accordance with established care plans.
- Maintained accurate patient records and documentation for seamless care continuity.
- Ensured a clean living environment by changing bed linens regularly for client safety.
Admissions Representative
Stone Academy
Waterbury, Connecticut
02.2018 - 02.2020
- Conducted informational sessions on program offerings and admissions requirements, enhancing prospective student understanding of enrollment options.
- Assisted prospective students in navigating the enrollment process at Stone Academy. through enrollment process at Stone Academy.
- Organized campus tours for prospective students and families, facilitating a welcoming introduction to campus life.
- Maintained accurate applicant records in admissions database system, ensuring streamlined processing of applications.
Membership Coordinator
Bjs Wholesales Club
Southington, Connecticut
08.2013 - 12.2015
- Collaborated with marketing team to enhance membership retention strategies, resulting in improved member satisfaction.
- Analyzed complex problems to develop innovative solutions and strategic initiatives that addressed member needs.
- Assisted members with inquiries about account services and benefits, ensuring timely and accurate responses.
- Trained new representatives on system usage and customer service best practices.
Education
Business Administration - Business
Sawyer Butler Business School
Hartford, CT06-2012
Skills
- Marketing strategy
- Membership retention
- Client relationship management
- Business development
- Regulatory compliance
- Problem-solving
- Decision-making
- Team collaboration
Timeline
Salon Owner/Operator
House of Charm
02.2020 - Current
Home Health Aide
Hartford Health Care
07.2018 - 02.2020
Admissions Representative
Stone Academy
02.2018 - 02.2020
Membership Coordinator
Bjs Wholesales Club
08.2013 - 12.2015
Business Administration - Business
Sawyer Butler Business School