CHARMAYNE LUCKEY
Bonita Springs
Summary
Dynamic sales professional with a proven track record excelling in upselling and business development. Skilled in CRM software and performance tracking. I consistently exceeded sales targets by developing strategic solutions tailored to client needs. My goal-oriented approach drives successful client acquisition and retention.
Overview
31
31
years of professional experience
Work History
Sales /Customer Sales Support Representative
Copy Lady
12.2018 - 04.2020
- Maximized upselling opportunities by keeping current on evolving product offerings for services that could benefit customers further.
- Collaborated with the sales team to develop targeted strategies for client acquisition and retention.
- Maintained detailed records of customer interactions, ensuring accurate information for follow-up communications.
Sales Support Specialist
Allstate Insurance - Mike Arcentales
04.2017 - 04.2018
- Reviewed customer accounts, responding to inquiries and forwarding this information in a timely manner directly to sales staff and broker.
- Prepared and presented sales reports and customer profiles to upper management.
- Assisted in the development of custom solutions for clients'' unique needs through active participation in brainstorming sessions with the sales team.
- Expedited contract negotiation processes by reviewing, editing, and preparing critical documents for management approval.
Outside Sales Representative
Clean Keepers
04.2016 - 04.2017
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
Loan Officer
WAMU
09.1989 - 09.2009
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Examined customer loan applications for loan approvals and denials.
- Submitted loan applications to underwriter for verification and recommendations.
- Developed strong relationships with customers through high levels of customer service.
Education
Associate of Arts - Business Administration
Florida SouthWestern State College
Fort Myers, FL06-1989
Skills
- Goal oriented
- Upselling / Cross selling products
- Performance tracking
- Business development
- Sales strategy development
- CRM software experience
Timeline
Sales /Customer Sales Support Representative
Copy Lady
12.2018 - 04.2020
Sales Support Specialist
Allstate Insurance - Mike Arcentales
04.2017 - 04.2018
Outside Sales Representative
Clean Keepers
04.2016 - 04.2017
Loan Officer
WAMU
09.1989 - 09.2009
Associate of Arts - Business Administration
Florida SouthWestern State College
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