CHARMELLE ANDREWS
Staten Island,NY
Summary
Billing and Revenue Cycle Supervisor with expertise and experience in the full spectrum of Home Health Care, Office, and Hospital Billing. Collaborator with exceptional customer service. Analytical, organized, and meticulous.
Overview
20
20
years of professional experience
Work History
Supervisor Revenue Cycle Management
VNA OF STATEN ISLAND
01.2012 - Current
- Working in a mid-sized Home Care Health Agency to provide professional experienced in medical/ Early Intervention billing and patient collections.
- Managing staff, coordinating operations, and ensuring exceptional customer service
- Help strengthen revenue by minimizing claim denials, reducing days in Accounts Receivable, and increasing collections.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Entrepreneur
Self Employed Services
01.2015 - 12.2017
- Interacted well with customers to build connections and nurture relationships.
- Devised processes to boost long-term business success and increase profit levels.
- Brought in consistent revenue with expert billing and account receivable management.
Account Payable Specialist
DR. SANITHI KRISHNAN-VINAY
01.2005 - 01.2015
- Responsible for receiving and processing payments.
- Applying payments to customer accounts, preparing new bills, and setting up billing accounts.
- Great math skills, analytical skills, attention to detail, and negotiation skills.
Patient Registration/Customer Service Collection Supervisor
SEAPORT ORTHOPEDICS ASSOCIATES
01.2007 - 01.2011
- Appointment Scheduling, completing patient intake, including insurance verification, front-desk collections, and collecting patient demographics
- Communicate with Attorneys and insurance examiners for Worker’s Compensation/No Fault insurance and claim status
- Trouble-shoot for Collection Accounts in Podiatry, Pain Management and Orthopedics surgery.
- Improved customer satisfaction by addressing and resolving escalated collection issues promptly and professionally.
Education
Medical Office Administration -
San Joaquin Valley College Online
Visalia, CA02.2013
Medical Office Administration -
San Joaquin Valley College Online
Visalia, CA04.2012
Skills
- Change Health website
- EMR
- Medical Terminology
- ICD-10-CM/CPT/HCPCS
- HHA Exchange website
- NetSmart System
- EClinical Works System
- EI System - Swellby
Timeline
Entrepreneur
Self Employed Services
01.2015 - 12.2017
Supervisor Revenue Cycle Management
VNA OF STATEN ISLAND
01.2012 - Current
Patient Registration/Customer Service Collection Supervisor
SEAPORT ORTHOPEDICS ASSOCIATES
01.2007 - 01.2011
Account Payable Specialist
DR. SANITHI KRISHNAN-VINAY
01.2005 - 01.2015
Medical Office Administration -
San Joaquin Valley College Online
Medical Office Administration -
San Joaquin Valley College Online
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