Charmena Walker
Suisun,CA
Summary
Versatile professional with proven skills in cost-effective property operations, maintaining high occupancy rates and generating steady revenues. Collaborated with tenants, owners and service providers to consistently meet property management requirements. Coordinated repairs, met with prospective tenants and resolved business concerns.
Overview
17
17
years of professional experience
Work History
Real Estate Agent/Property Manager
Nest Seekers International
Beverly Hills, California
10.2015 - Current
- Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
- Participated in community outreach programs to promote services offered by the company.
- Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
- Managed marketing strategies for properties including advertising campaigns and open houses.
- Researched current listings available in the area using multiple online resources.
- Organized promotional materials used in sales presentations.
- Analyzed potential investment opportunities based on financial reports.
- Conducted property inspections to ensure compliance with applicable regulations and standards.
- Prepared comparative market analysis to estimate properties' value.
- Created detailed property descriptions for use in marketing material.
- Ensured all transactions followed state laws regarding real estate practices.
- Provided guidance to clients throughout the entire buying or selling process.
- Attended industry events such as conventions and seminars.
- Advised clients on market trends and local real estate conditions, helping them make informed decisions.
- Provided guidance and support throughout the entire purchasing process from initial search through closing.
- Maintained current knowledge of laws governing real estate transactions in order comply with regulations.
- Responded promptly to customer inquiries via phone or email regarding available properties.
- Coordinated with appraisers, title companies, lenders, home inspectors and other third parties to ensure a successful closing process.
- Negotiated contracts between buyers and sellers to reach agreement on price and terms of sales.
- Maintained accurate records of client interactions and transactions.
- Generated leads through networking activities, cold calling prospects, referrals.
- Conducted open houses and showings of properties to prospective buyers.
- Analyzed financial data such as income statements and tax returns to determine affordability levels for potential buyers.
- Prepared documents such as purchase agreements, deeds, leases and other legal documents related to real estate transactions.
- Developed relationships with vendors who could provide services related to the purchase or sale of real estate.
- Educated customers about mortgage products and loan processes relevant to their needs.
- Scheduled home viewings with potential buyers.
- Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
- Facilitated new property listing to increase inventory.
- Grew client base by acquiring new customers and identifying needs to deliver relevant real estate investments.
- Managed real estate transactions from initiation to closing.
- Conducted home buyer workshops, educating buyers on home purchasing process.
- Expanded new business with implementation of networking and marketing strategies and generation of sales collateral.
- Maintained current and accurate CRM database of prospective customers.
- Represented buyers and sellers in major real estate transactions.
- Drafted and monitored budgets for overall maintenance and operations.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Built relationships with service vendors and submitted associated billing statements.
- Handled resident complaints and expedited maintenance requests.
- Exercised direct supervision over property staff.
- Collected monthly assessments, rental fees, deposits and payments.
- Completed lease applications and verifications, notifying prospects of results.
- Updated tenant and unit information to keep current in housing database.
- Executed leases with new and returning tenants, collecting pertinent information for background investigations and credit checks.
- Scheduled maintenance calls.
- Contacted tenants to collect overdue rent or to discuss other important issues.
- Processed incoming payments from tenants in a timely manner.
- Coordinated with contractors to ensure timely completion of repairs or renovations.
- Provided support for the leasing team during peak times such as move-ins and move-outs.
- Managed accounts payable processes including vendor invoices, payment approvals and reconciliation of accounts receivable ledgers.
- Performed administrative tasks such as answering phones, filing documents and preparing correspondence.
- Prepared invoices for payment processing according to company policies.
- Created weekly vacancy reports summarizing availability across all properties.
- Analyzed market trends to determine appropriate rent amounts for vacant units.
- Organized community events such as open houses and tenant appreciation days.
- Assisted with the preparation of rental agreements, lease renewals and other documents related to property management.
- Compiled detailed reports on property conditions, occupancy rates and financial performance.
- Updated tenant records and maintained accurate files for all tenants.
Property Manager
EAH Housing
Richmond, California
11.2017 - 03.2024
- Utilized various software programs such as Microsoft Office Suite or Yardi Voyager for data entry purposes .
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Managed all maintenance requests from tenants in a timely manner.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Processed evictions when necessary in accordance with state laws and procedures.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks.
- Reviewed existing lease documents making sure that they are up to date and compliant with local laws.
- Developed payment plans with customers to ensure timely payments on past due amounts.
Property Manager
FPI Management
Vallejo, California
03.2010 - 10.2015
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Ensured that all paperwork was completed accurately prior to submitting it to HUD.
- Attended meetings with local government agencies regarding changes in regulations affecting the Section 8 program.
- Advised landlords on legal obligations under the Section 8 program rules and regulations.
- Reviewed annual recertifications for accuracy and compliance with HUD requirements.
- Coordinated with other agencies or organizations providing assistance to low-income families seeking housing assistance through the Section 8 program.
- Maintained client files with up-to-date records for all Section 8 participants.
- Evaluated requests from tenants for reasonable accommodations based on disability status or other factors impacting their ability to comply with contract terms.
- Prepared reports detailing program activity, budgeting, rent calculations.
- Monitored rental units for lease violations and other non-compliance issues.
- Conducted training sessions for staff members on proper procedures for administering the Section 8 program.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
- Maintained positive working relationship with fellow staff and management.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Managed property maintenance issues such as plumbing, electrical, and HVAC repairs.
- Created leasing contracts, collected rent payments, and maintained tenant records.
- Developed strategies to increase occupancy levels through effective marketing campaigns.
- Ensured that all paperwork was completed correctly prior to signing leases.
- Facilitated communication between tenants and landlord or property management company.
- Performed regular site visits to check on conditions of the premises.
- Ensured compliance with all state and local laws regarding fair housing practices.
- Conducted market research to identify potential tenants and rental rates.
- Handled evictions when necessary; prepared documents for court proceedings if needed.
- Negotiated lease terms with prospective tenants in accordance with budget parameters.
- Resolved tenant complaints in a timely manner to maintain positive relationships.
- Coordinated move-in and move-out procedures including inspections and cleaning services.
- Marketed and advertised vacancies on media and advert channels to attract potential tenants.
- Increased occupancy through dynamic marketing initiatives.
- Received, checked and processed applications for new leases.
Property Manager
AMG Property Management
Lakeport, California
01.2008 - 09.2015
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Provided guidance and support to junior team members in order to facilitate their professional development.
- Compiled and conveyed operational and financial data to regional manager.
- Cultivated rapport with clients to meet expectations for high-end event space rentals.
- Prepared detailed budgets and financial reports for properties.
Education
Bachelor of Science -
University of San Francisco
San Francisco, CA06-2009
Skills
Yardi
- Yardi software master
- Work order monitoring
- Tenant relations
- Adaptable
- Debt control
- Property tours and inspections
- Multi-family property management
- Preparing property agreements
- Mortgages and loans
- Landscaping and grounds maintenance
- Parking operations
- Eviction notices
- Fair housing compliance
- Rent collection
- Property marketing and promotion
- Leasing and sales
- MRI accounting software
- Financial budgeting and reporting
- Tenant and eviction laws
- Customer service-focused
- Unit vacancies
- Leasing operations
- Fair housing mandates
- Exceptional oral and written communication skills
- Commercial property
- Skilled multi-tasker
- Working in multicultural diverse communities
- Coordinate documents
- Risk Assessment
- Advertising and marketing
- Asset Management
- Conflict Resolution
- Environmental Compliance
- Strategic Planning
- Real estate development
- Staff Supervision
- Budget Planning
- Reliability
- Facilities Management
- Board relations
- Collect payments
- Property appraisal
- Construction management
- Professionalism
- Oversee maintenance
Timeline
Property Manager
EAH Housing
11.2017 - 03.2024
Real Estate Agent/Property Manager
Nest Seekers International
10.2015 - Current
Property Manager
FPI Management
03.2010 - 10.2015
Property Manager
AMG Property Management
01.2008 - 09.2015
Bachelor of Science -
University of San Francisco