CHARMIE VISPERAS
Hayward,CA
Summary
With more than 15 years of customer service experience, post sales & administrative works. Fast learner, independent, flexible, supportive team member. Focused and attentive to details.
Overview
21
21
years of professional experience
Work History
Specialist, Accounts Receivable
Ariat International
04.2022 - Current
- Billing shipments, credits & returns
- Invoice clearing passing through accounting
- Resale Certificate Tax Exemption research
- Sales tax credits issuance, marketing, and vendor compliance credits issuance.
- Cleaning up accounts by reviewing open items and proper tag them either for offset or write offs to GL
- Void authorizations to proper payment channels of canceled orders, or manually capturing payments that failed in the system
- Supports reconciliation by research and full audit to arrive resolution
Customer Service Representative, DTC Returns Point of Contact
Ariat International
11.2018 - 04.2022
- Order entry, assists customer’s complaints and inquiries
- Returns analysis & exceptions research
- Open order reports and other admin task
- Works closely with credit & billing, E-commerce team
- Front desk coverage.
Order Processor/Junior Admin, Call Center Agent
Ariat International
05.2018 - 10.2018
- Data entry and admin works, order processor, document creation
- Customer Service duties.
Retail Associate (Customer Service Assistant)
Globe Telecom, Inc.
09.2003 - 05.2015
- Assists in sales/marketing and aftersales services like billing inquiry, plan, account modification, service requests of subscribers and clients
- Performs other duties assigned by the immediate superior or area head: transaction queue reporting and other administrative and clerical tasks
- Training and supervisory tasks.
Education
Best in Cashiering Functions with Less to ZERO variances in the REGION -
Globe Telecom, Inc. Dagupan Store
Dagupan City, PhilippinesOUTSTANDING MOBILE AFTER-SALES SERVICE -
Globe Telecom, Inc. Dagupan Store
Dagupan City, Philippines01.2015
BACHELOR OF ARTS Major in Mass Communications (Basic Journalism, Media, TV, Film & Film Criticism) -
University of Pangasinan
Dagupan City, Philippines01.2002
Skills
System familiarization:
- SAP
- Adyen
- Outlook
- Okta
- Salesforce
- Shopify
- AfterPay
- Paypal
- Narvar
- ServiceNow
- IRIS
- VIOS
- CRM, ICS, ICCBS
- BSS
- Peoplesoft Oracle
- JIRA
- B2B Elastic
Personality Development
- ACE Training (A)wesome (C)ustomer (E)xperience
- Teamwork & Collaboration
- Company Initiated Trainings
Timeline
Specialist, Accounts Receivable
Ariat International
04.2022 - Current
Customer Service Representative, DTC Returns Point of Contact
Ariat International
11.2018 - 04.2022
Order Processor/Junior Admin, Call Center Agent
Ariat International
05.2018 - 10.2018
Retail Associate (Customer Service Assistant)
Globe Telecom, Inc.
09.2003 - 05.2015
Best in Cashiering Functions with Less to ZERO variances in the REGION -
Globe Telecom, Inc. Dagupan Store
OUTSTANDING MOBILE AFTER-SALES SERVICE -
Globe Telecom, Inc. Dagupan Store
BACHELOR OF ARTS Major in Mass Communications (Basic Journalism, Media, TV, Film & Film Criticism) -
University of Pangasinan
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