CHARMIN CRANFILL
Greenville
Summary
Experienced in guest services and customer service, leveraging problem-solving and listening skills to enhance client satisfaction. Adept at managing transactions and resolving issues efficiently, ready to contribute to a dynamic team. Seeking to apply these strengths as a Customer Service Representative to support and grow the organization.
Overview
9
9
years of professional experience
Work History
Front Desk Agent
Holiday Inn Express & Suites
Greenville
04.2023 - Current
- Managed incoming calls efficiently, delivering accurate information or directing calls to appropriate departments.
- Handled cash, credit and debit card transactions accurately.
- Utilized problem solving techniques to resolve customer complaints quickly and satisfactorily.
- Welcomed guests upon arrival, facilitating smooth check-in and creating a positive first impression.
- Resolved guest issues with creative solutions, escalating major concerns to management.
- Used computer and database systems to verify information, process purchases and make notes.
- Addressed inquiries on hotel services and guest registration, offering tailored recommendations for shopping, dining, and entertainment options.
Travel Agent
Castles and Dreams Travel
Orlando
10.2017 - 08.2024
- Answered travel questions from customers about destinations, pricing and flight schedules.
- Demonstrated expertise in booking flights, hotels, rental cars, cruises, tours, and other travel services.
- Maintained up-to-date knowledge of industry trends and regulations to ensure compliance with all applicable laws.
- Researched and recommended package deals and special offers.
- Created itineraries for clients based on customer interests, budgets, and availability.
Front Desk Agent
Comfront Suites
Greenville
12.2022 - 03.2023
- Handled incoming calls promptly and professionally, providing information or transferring calls as necessary.
- Handled cash, credit and debit card transactions accurately.
- Utilized problem solving techniques to resolve customer complaints quickly and satisfactorily.
- Answered inquiries pertaining to hotel services, guest registration and travel directions, and made recommendations regarding shopping, dining, and entertainment.
- Contacted housekeeping or maintenance staff when guests reported problems.
- Computed bills, collect payments, and make change for guests.
Education
Child Development - Child Development
Collin College
Mc Kinney, TexasHigh School Diploma -
Greenville High School
Greenville, TexasSkills
- Guest services
- Customer service
- Cash handling
- Computer systems
- Booking management
- Check-in procedures
- Problem-solving skills
- Listening skills
Timeline
Front Desk Agent
Holiday Inn Express & Suites
04.2023 - Current
Front Desk Agent
Comfront Suites
12.2022 - 03.2023
Travel Agent
Castles and Dreams Travel
10.2017 - 08.2024
Child Development - Child Development
Collin College
High School Diploma -
Greenville High School