Charmine Johnson

Miami,FL

Summary

Executed comprehensive onboarding processes utilizing Workday and Kronos, enhancing revenue growth through consultative services and leadership of high-performing teams to surpass KPIs.

Overview

years of professional experience

Work History

Onboarding Manager

HealthTrust Workforce Solutions

Sunrise, FL

07.2021 - Current

Direct a team of onboarding specialists utilizing Workday to manage the full lifecycle of new hires across various healthcare facilities.
Leverage Kronos to ensure accurate timekeeping and scheduling compliance during the initial hire and orientation phase.
Ensure 100% compliance by overseeing the collection of background checks, credentials, and health records for all incoming staff.
Partner with facility management to align staffing strategies with clinical needs and establish protocols for new locations.

Customer Care Professional

American Express

Sunrise, FL

09.2019 - 06.2021

Served as a primary consultant for premium card members, resolving complex billing disputes, travel requests, and account inquiries.
Identified business growth opportunities through a consultative approach, recommending product upgrades that enhanced consumer experience and company revenue.
Maintained high performance standards in a fast-paced corporate environment focused on quality and customer satisfaction.

Business Customer Care

Comcast Business

Miramar, FL

09.2017 - 09.2019

Managed a high-volume sales pipeline through outbound cold calling and strategic lead follow-ups to drive business internet and security solutions.
Built meaningful business relationships by probing and gathering critical company details to tailor service offerings.
Consistently met and exceeded sales targets by identifying new business opportunities and upgrading existing accounts.

Quality Assurance Specialist

UCB

Miramar, FL

07.2014 - 09.2017

Utilized Kronos and internal QA software to analyze agent performance and attendance metrics against established KPIs.
Conducted weekly coaching sessions providing constructive feedback and strategies to improve customer service quality.
Developed and implemented performance improvement plans that led to measurable gains in team efficiency.

Education

High School Diploma -

Charles Flanagan

Pembroke Pines, FL

06.2007

Skills

HRIS & Workforce Management: Advanced proficiency in Workday (Employee Lifecycle Management) and Kronos (Time, Attendance, and Scheduling)
Compliance & Onboarding: Management of healthcare credentials, background screenings, and health document tracking
Performance Analytics: Expertise in Quality Assurance metrics, KPI analysis, and data-driven coaching

CRM & Sales Tools: Expert in managing high-volume pipelines and account management within enterprise CRM environments
Productivity: Advanced Microsoft Office Suite (Excel, Outlook, Word) and business communication platforms

Timeline