Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Charming Istre

Lake Charles,LA

Summary

Dynamic customer service professional with a proven track record at Concentrix, excelling in problem resolution and relationship building. Adept at enhancing customer satisfaction through active listening and critical thinking. Committed to continual improvement, I thrive in fast-paced environments, consistently delivering results and fostering team collaboration.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Concentrix
05.2023 - 06.2025
  • Maintained accurate records of customer interactions and transactions for quality assurance.
  • Developed training materials to streamline onboarding process for incoming representatives.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Implemented feedback mechanisms to improve customer satisfaction scores consistently.

Transcom

PSR
04.2021 - 02.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.

Mail Handler

USPS
05.2017 - 03.2021
  • Sorted and distributed mail efficiently to ensure timely delivery.
  • Operated automated sorting equipment to streamline processing workflows.
  • Monitored inventory of mailing supplies, coordinating restocking efforts as needed.
  • Trained new staff on safety protocols and operational procedures.
  • Collaborated with team members to resolve logistical challenges effectively.

Package Handler

FedEx
04.2012 - 02.2017
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Processed orders and managed shipping logistics using FedEx systems efficiently.
  • Trained new team members on customer service protocols and software applications.
  • Collaborated with cross-functional teams to enhance service delivery standards.
  • Maintained accurate records of customer interactions and transactions for quality assurance.

Education

Hi SET

Jefferson Community And Technical College
Louisville, KY
06-2009

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Computer proficiency
  • Call center experience
  • Problem resolution
  • Relationship building

Timeline

Customer Service Representative

Concentrix
05.2023 - 06.2025

Transcom

PSR
04.2021 - 02.2023

Mail Handler

USPS
05.2017 - 03.2021

Package Handler

FedEx
04.2012 - 02.2017

Hi SET

Jefferson Community And Technical College
Charming Istre