Charmonique Robinson
Cape Girardeau,MO
Summary
Dynamic Case Manager with a strong background in workforce development, client services, and administrative support. Proven expertise in case management, documentation, customer service, and community resource coordination. Committed to fostering positive relationships and delivering tailored solutions that meet diverse client needs. Adept at navigating complex challenges to ensure effective service delivery and enhance overall client satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Case Manager
EDSI Solutions
07.2024 - Current
- Manage a caseload of clients while coordinating services and tracking progress toward goals
- Schedule appointments, follow-ups, and program activities to ensure client engagement
- Maintain accurate documentation and update client records in database systems
- Communicate with clients, schools, and employers to verify information and provide updates
- Assist clients in accessing resources and overcoming barriers to employment
- Ensure compliance with program guidelines and data integrity standards
Client Service Coordinator
Community Partnership of Southeast Missouri
07.2022 - 04.2024
- Client Coordination & Support
- Scheduling & Calendar Management
- Data Entry & Documentation
- Case Tracking Systems
- Customer Service Excellence
- Microsoft Office / Google Workspace
- Problem Solving & Organization
- Confidential Information Handling
Medication Aide Level 1 / Certified Nursing Assistant
Gibson Recovery Center
08.2021 - 06.2022
- Maintained unit environment for safety of patients
- Completed required medication inventories
- Administered medications to patients
- Documented and reported observations of patient behavior, complaints, and physical symptoms
- Maintained patient confidentiality
Sales Associate
State Beauty Supply
12.2020 - 04.2021
- Greeted customers and ascertained customer needs
- Recommended, selected, and located or obtained merchandise based on customer needs and desires
- Inventoried stock and requisitioned new stock
- Computed sales prices, total purchases, and received and processed cash or credit payments
- Maintained and balanced cash drawer with 100% accuracy
Certified Nursing Assistant
The Lutheran Home
10.2019 - 09.2020
- Gathered information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities
- Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed
- Measured and recorded food and liquid intake or urinary and fecal output, reporting and charting changes
- Provided physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising
Receptionist
Eyecandy
02.2019 - 03.2020
- Scheduled appointments and maintained and updated appointment calendars
- Greeted persons entering establishment, determined purpose of visit, and directed them accordingly
- Ensured appointments stayed on task and on schedule
- Prepared all beauty materials for upcoming appointments; cleaned and maintained beauty tools and equipment
Direct Support Professional
Grace Reliant
02.2017 - 10.2019
- Performed a variety of duties as requested by client, such as obtaining household supplies or running errands
- Maintained records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager
- Cared for patients by changing bed linens, washing laundry, cleaning, or assisting with their personal care
- Transported patients to scheduled appointments
Caregiver / Personal Assistant
SEMO Alliance for Disability Independence
10.2013 - 09.2017
- Ensured medication was administered properly and on schedule
- Performed housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands
- Performed healthcare-related tasks, such as monitoring vital signs and medication
- Prepared and maintained records of client progress and services performed, reporting changes in client condition to appropriate staff
- Administered bedside or personal care, such as ambulation and personal hygiene assistance
Retail Sales Associate & Cashier
Cracker Barrel
10.2012 - 07.2014
- Promoted to Cashier within one year of employment
- Greeted customers and ascertained customer needs; recommended merchandise based on customer desires
- Inventoried stock and requisitioned new stock
- Ticketed, arranged, and displayed merchandise to promote sales
- Computed sales prices, total purchases, and received and processed cash or credit payment
Education
Esthetician - Beauty Academy
Renaissance Beauty Academy
11-2018
General Studies - High school diploma or GED
Cape Central High School
Cape Girardeau, MO05-2011
Skills
Case Management
Workforce Development
Client Relations
Documentation
Data Entry
Microsoft Office
Customer Service
Community Resource Referrals
Communication
Administrative Support
Certification
Driver's License
Timeline
Case Manager
EDSI Solutions
07.2024 - Current
Client Service Coordinator
Community Partnership of Southeast Missouri
07.2022 - 04.2024
Medication Aide Level 1 / Certified Nursing Assistant
Gibson Recovery Center
08.2021 - 06.2022
Sales Associate
State Beauty Supply
12.2020 - 04.2021
Certified Nursing Assistant
The Lutheran Home
10.2019 - 09.2020
Receptionist
Eyecandy
02.2019 - 03.2020
Direct Support Professional
Grace Reliant
02.2017 - 10.2019
Caregiver / Personal Assistant
SEMO Alliance for Disability Independence
10.2013 - 09.2017
Retail Sales Associate & Cashier
Cracker Barrel
10.2012 - 07.2014
General Studies - High school diploma or GED
Cape Central High School
Esthetician - Beauty Academy
Renaissance Beauty Academy