Akila Pinnock
Rosedale
Summary
Proficient Program Assistant driven to maintain smooth operations through knowledgeable and skilled support. Successful at working in both team-based and self-directed capacities.
Overview
16
16
years of professional experience
Work History
Program Assistant
Queens Center For Progress
Jamaica
08.2024 - Current
- Maintained accurate and up-to-date program files and records, ensuring easy access to information for team members
- Responsible for looking over and inputting data on billing sheets
- Created and maintained databases to track program participants' information and progress
- Responded to inquiries from internal staff members regarding program details or updates in a timely manner
- Maintained confidentiality when handling sensitive information related to participants or organizational matters
- Keep track of day to day attendance and activities
- Managed a high volume of incoming calls, emails, and mail for the program
- Provided administrative support to program managers, including scheduling meetings, managing calendars, and maintaining daily reports
Secretary/Case Worker
Dunamis SDA Community Service
Brooklyn
06.2020 - Current
- Provide and administer help to the community residents
- Food distribution
- Provide non profit programs to benefit community
- Clerical duties
- Clothes distribution
- Intake of new members to programs
- Assess the type of help each client needs
Daycare Assistant
Richmond Hill Daycare
Richmond Hill
05.2018 - 06.2021
- Help Children with daily activities and learning
- Change diapers and help with bathroom time
- Office and clerical duties
- Assist in feeding
- Interact with parents and notifying them on child's performance
Administrative Assistant
Tempositions
New York
06.2016 - 09.2019
- Clerical duties (scanning, filing)
- Reviewed prospective candidates resumes for interviews
- Made reminder phone calls
- Used Microsoft programs such as Word and excel
- Sent emails and made notifications to candidates and coworkers
Sales and Distribution Clerk (Seasonal)
United States Postal Service
Jamaica
12.2016 - 02.2017
- Scanned packages
- Sorted packages into correct zip codes
- Processed customer transactions at the customer service window
- Helped customers locate missing packages
Police Communication Technician
New York Police Department
Brooklyn
12.2014 - 09.2016
- Answered over 500 calls per shift
- Assessed each call to determine which city agency it should be transferred too.
- Prioritized calls in order of importance
- Dispatched calls to police officers
- Acted as a lesion between Police Officers on the scene and the Police Precinct
- Dispatched additional agencies to crime scenes
- Stayed in constant contact with Police Officers on the scene
- Communicated with callers as to the nature of their problems and determined what type of response was needed
- Entered all data into I-CAD
Youth Counselor and Activity Specialist
Sports and Arts in School Foundation
Brooklyn
09.2011 - 09.2012
- Helped students with their homework
- Arranged group trips
- Facilitated group meditation sessions
Computer Technician Assistant
Queens Central Library
Jamaica
05.2010 - 09.2010
- Assisted with GED prep classes
- Taught people how to use a computer
- Taught people how to use Microsoft Office
S.Y.E.P. Clerical Assistant
New York City Police Department
New York
07.2009 - 08.2010
- Audited Police Officers on the job expenses
- Entered data into system
- Assisted with all clerical duties as needed
Education
Regents Diploma -
International Arts and Business High School
01.2009
Some College (No Degree) - Sociology
York College
Skills
- Billing data entry
- Program file maintenance
- Microsoft Excel
- Attendance tracking
- Administrative support
- Record keeping
- Effective communication
- Attention to detail
- Staff support
- Database management
Timeline
Program Assistant
Queens Center For Progress
08.2024 - Current
Secretary/Case Worker
Dunamis SDA Community Service
06.2020 - Current
Daycare Assistant
Richmond Hill Daycare
05.2018 - 06.2021
Sales and Distribution Clerk (Seasonal)
United States Postal Service
12.2016 - 02.2017
Administrative Assistant
Tempositions
06.2016 - 09.2019
Police Communication Technician
New York Police Department
12.2014 - 09.2016
Youth Counselor and Activity Specialist
Sports and Arts in School Foundation
09.2011 - 09.2012
Computer Technician Assistant
Queens Central Library
05.2010 - 09.2010
S.Y.E.P. Clerical Assistant
New York City Police Department
07.2009 - 08.2010
Regents Diploma -
International Arts and Business High School
Some College (No Degree) - Sociology
York College
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