Graciela Hernandez

• Exceeded daily performance expectations by managing accounting tasks on Excel spreadsheets for pre-authorization processes.,Assisted customers by gathering missing information through direct emails via Zendesk and phone calls.,Performed data entry to update and maintain accurate records while adhering to HIPAA regulations.,Collaborated on teams with co workers regarding priority accounts/enhance communication and workflow.

• Invoicing, order entry, update spreadsheets, email customers for new orders, fulfill orders, reply to emails, and reply to messages from customers. Billing and data entry. Customer service.

• Answer phones, transfer calls, sort mail, reply to emails, and reply to messages from customers. Billing and data entry. Customer service.

• Answer phones, helped customers with their account and posted payments. Helped file employee files, Issued checks to employees upon arrival, Assisted with data entry of supplies and inventory reports.

• Shipping and receiving, data entry, customer service and billing.