Rosa Camacho
Calhoun,GA
Summary
Reliable Front Office Assistant with relevant experience in managing administrative tasks including handling phone calls, scheduling appointments, and providing exceptional customer service. Strengths include effective communication skills, multitasking abilities, problem-solving capabilities, and proficiency in using office software such as Microsoft Suite. Proven track record of improving office efficiency by organizing processes and streamlining workflows.
Overview
11
11
years of professional experience
Work History
Front Office Assistant
Quresh Bandukwala MD
Rome , GA
04.2014 - Current
- Collection and documentation of patient information
- Managed incoming and outgoing calls for a busy medical office
- Managed patients check in and check out flow
- Prepping and maintaining patient paper and electronic charts
- Scanning patients records
- Scheduling patient appointments
- Collecting patient copays and balances
- Insurance benefit verification
- Prior authorizations
- Entering billing data
- Submitted electronic claims submissions
- Conducted timely follow up on unpaid claims and appealed denied claims
- Assisted patients with billing inquiries and payment plans
- Collaborated with practice manager to improve billing workflow
- Greeted patients and provided assistance with inquiries to optimize patient experience
Education
High School Diploma -
Rome High School
Rome, GA05-2013
Skills
- Patient information collection
- Electronic chart management
- Claims submissions and denial follow up
- Appointment scheduling
- Insurance verification
- Proficient in Microsoft package (Word, Excel, PowerPoint, Outlook)
- Computer and typing skills
- HIPAA compliance
- Strong clinical abilities
- Highly organized and efficient
- Effective communication skills with patient and/or family of patient
- Ability to work independently or in groups
- Fluent in English and Spanish
- Billing data entry
- Customer service
- Time management
- Attention to detail
- Cash handling
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Front Office Assistant
Quresh Bandukwala MD
04.2014 - Current
High School Diploma -
Rome High School