CHARNA GRANT
Summary
Compassionate and dedicated direct care worker with a background in customer service transitioning to a fulfilling career in criminal justice. I am now eager to apply my empathetic approach and transferable skills to make a meaningful difference in the criminal justice field. With a strong commitment to enhancing the lives of others, I am prepared to embark on this new journey with enthusiasm and dedication." Adept at working effectively unsupervised and quickly mastering new skills, hardworking and passionate.
Overview
28
28
years of professional experience
Work History
Care Giver
Temrowski Elder care
11.2017 - Current
- Provided daily assistance with personal care such as bathing, dressing and grooming
- Respected the privacy of each client at all times and maintained confidentiality of their records
- Recorded client status progress and challenges in logbooks and reports.
Direct Care Worker
Stuart Wilson
04.2010 - 10.2023
- Monitored client progress and reported changes in behavior or physical condition to supervisor
- Ensured safety of clients by monitoring environment for hazards and providing appropriate supervision when needed
- Promoted independence by teaching self-care skills such as dressing, hygiene and housekeeping tasks.
Cashier Team Lead
McDonald's Restaurant
05.2004 - 03.2009
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Customer Service Cashier
Toys R Us
10.2003 - 04.2004
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Worked with floor team and managers to meet wide range of customer needs.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Resolved customer complaints and maintained clean and tidy checkout area.
Customer Service
Salama Super Market
05.1996 - 06.2000
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed a deep understanding of customer service principles and customer service best practices.
- Anticipated guests' needs and delivered excellent customer service.
Education
1 Certificate 68 Credits - Behavioral Sciences
Macomb Community College
Warren, MiComputer Repair and Upgrading -
Hazel Park Career Training
Hazel Park, MISome College (No Degree) - Applied Science Criminal Justice Corrections
Oakland Community College
Bloomfield Hills, MI08.2025
Skills
- Able to professionally answer multi-line telephone system and paging system excellent, clear speaking voice
- Familiar with standard office equipment such as printers, copier, fax machine
- Able to work very well independently or as part of a team
- Solid time management and problem solving skills
- Able to learn new skills quickly
- Fast Learner
- Clear Communication
- Documentation and Recordkeeping
Timeline
Care Giver
Temrowski Elder care
11.2017 - Current
Direct Care Worker
Stuart Wilson
04.2010 - 10.2023
Cashier Team Lead
McDonald's Restaurant
05.2004 - 03.2009
Customer Service Cashier
Toys R Us
10.2003 - 04.2004
Customer Service
Salama Super Market
05.1996 - 06.2000
1 Certificate 68 Credits - Behavioral Sciences
Macomb Community College
Computer Repair and Upgrading -
Hazel Park Career Training
Some College (No Degree) - Applied Science Criminal Justice Corrections
Oakland Community College
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