Felicia Williams
United States Postal Service (USPS)
Manhattan,KS
1
Language
1
Certification
10
years of professional experience
Results-driven Operations and Customer Service Professional experienced in leadership and branch operations within financial services. Achieved high customer satisfaction and operational efficiency through effective team supervision, compliance management, and customer relations. Focused on enhancing business performance and streamlining processes to deliver exceptional service in fast-paced environments.
Work History
Mail Handler
2 Months- Sorted, processed, loaded, unloaded, and moved mail and packages to ensure efficient operations in fast-paced postal environment
- Followed USPS safety, security, and operational procedures to ensure safe handling of mail and packages
- Maintained accuracy and productivity to meet daily processing and distribution targets
- Work effectively as part of a team to support timely mail processing and delivery operations
Assistant Loan Manager
1 Year 10 Months- Managed branch operations, loan processing, cash handling, customer account management, and compliance oversight in fast-paced financial environment handling high volumes of transactions and daily cash operations exceeding $5,000
- Manage branch operations, loan processing, cash handling, customer account management, and compliance oversight in a fast-paced financial environment handling high volumes of customer transactions and daily cash operations exceeding $5,000
- Verify customer documentation, including identification, proof of income, insurance, and vehicle ownership
- Supervised and trained teams of 10+ employees on customer service, lending compliance, operational procedures, and sales performance standards to enhance team effectiveness
- Resolve escalated customer concerns and negotiate payment solutions while maintaining customer retention and satisfaction
- Prepared operational reports to inform branch performance and guide management decision-making
- Supported achievement of branch revenue, loan volume, and customer service goals
Assistant Manager
1 Year 2 Months- Supervised shift operations, ensuring consistent service, food quality, and crew accountability.
- Trained team members on drive-in procedures, POS transactions, and guest service standards.
- Scheduled labor and assigned tasks to maintain efficient coverage during peak periods.
- Monitored cash handling, reconciled registers, and enforced loss prevention procedures.
- Resolved guest concerns promptly, preserving satisfaction and repeat business.
- Coordinated inventory counts, product ordering, and stock rotation to support kitchen readiness.
Assistant General Manager (Remote/Hybrid)
1 Year 2 Months- Supervised daily store operations, ensuring smooth customer service and accurate rental transactions.
- Coordinated staff schedules, assignments, and workflow to maintain coverage and service consistency.
- Monitored equipment availability, inventory levels, and lot organization for operational readiness.
- Trained team members on procedures, systems, and service standards to improve performance.
- Reviewed transactions and documentation for accuracy, compliance, and financial control.
- Supported sales initiatives by identifying customer needs and recommending appropriate rental solutions.
- Improved operational efficiency by streamlining processes and reinforcing team accountability.
Sanitation Worker
1 Year 9 Months- Sanitized production equipment, conveyors, and work surfaces to maintain food safety standards.
- Disassembled processing machinery for deep cleaning and reassembled components for startup readiness.
- Applied approved cleaning chemicals while following PPE, GMP, and sanitation procedures.
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas.
Crew Leader
3 Years 10 Months- Led shift crews to maintain fast, accurate drive-in service and smooth station coverage.
- Trained new team members on order accuracy, food safety, and Sonic service standards.
- Monitored food preparation, quality control, and ticket flow to support consistent guest experiences.
- Coordinated opening and closing tasks, including stocking, cleaning, and equipment readiness.
- Resolved customer concerns promptly while preserving service speed and guest satisfaction.
- Verified cash handling procedures and balanced register operations during busy shifts.
- Communicated daily priorities to crew members to keep service efficient and organized.
- Enforced sanitation, safety, and workplace compliance across front counter and kitchen areas.
Education
High School Diploma
Skills
Leadership & Team Management • Operations Management • Customer Service • Loan Processing • Cash Handling • Compliance • Staff Training • Scheduling • Customer Account Management • Conflict Resolution • Problem Solving • Reporting & Documentation • Inventory Management • Administrative Support • Data Entry • Mail & Package Processing • Warehouse Operations • Safety Compliance • Microsoft Office • Google Workspace • QuickBooks • POS Systems
Relationship building
Call center experience
Computer proficiency
Microsoft Excel
Payment processing
Call management
Scheduling
Accomplishments
- Strong interpersonal communication and conflict resolution skills
- Trusted with daily operational oversight, staff support, and customer account management
- Recognized for reliability and leadership in fast-paced work environments
- Promoted into leadership roles with increasing responsibilities
- Experienced managing customer accounts, compliance procedures, and daily cash operations
- Trusted to supervise staff scheduling, training, and operational performance
- Strong background in fast-paced customer service and operations environments
- Skilled in balancing leadership, customer relations, and business goals
Certification
Certified Notary Public, Forklift Certification, Pallet Jack Certification, SERV Safe Certification, Food Handler Certification, Valid Driver's License
Languages
English
Full Professional
Interests
Acting and Theater
Timeline
Mail Handler
United States Postal Service (USPS)
07.2026 - CurrentRead More
Assistant Loan Manager
LoanMax Title Loans
09.2024 - 07.2026Read More
Assistant Manager
Sonic Drive-In
07.2023 - 09.2024Read More
Assistant General Manager (Remote/Hybrid)
U-Haul
05.2022 - 07.2023Read More
Sanitation Worker
Tyson Foods Incorporated
08.2020 - 05.2022Read More
Crew Leader
Sonic Drive-In
10.2016 - 08.2020Read More
DeKalb High School
High School Diploma
Read More
Personal Information
- Title: Operations & Financial Services Professional
- Driving License: Valid Driver’s License
- Availability: Open to Relocation