Charnele Fletcher

Patient Intake & Registration

• Greet and Assist Patients upon arrival, ensuring a welcome environment.
• Collect and verify patient information, including personal details and demographics.
• Ensure all necessary forms and consent forms are completely accurately.

Patient Scheduling and Appointment Management

• Schedule patient appointments, follow up visits, coordinates procedures.
• Manage patients calenders and ensure optimal scheduling of resources and staff.
• Confirm patient appointments and reschedule if needed.

Administrative Support

• Answer phone calls and respond to patient inquires in a timely manner.
• Process incoming and outgoing correspondence related to patient care.

Multitasking & Time Management

• Effectively manage multiple tasks simultaneously in a fast-paced healthcare setting.
• Prioritize patient needs and coordinate various healthcare-related tasks efficiently.
• Maintain an organized and efficient work environment for the smooth operation of the office.

• Process Prescription Orders for Patients
• Review Patients accounts daily for processing new prescriptions
• Submit daily tasks to better assist patients processing times for prescriptions
• Submit new direct referrals for new patients to the pharmacy department
• Inbound Calls Daily
• Provided excellent customer service to patients, providers, and other inbound callers
• Order scheduling for patients/ships out medications

• Data Entry
• Processing Mortgage Loans
• Submit Daily Reports
• Provided Proactive Customer outreach
• Providing feedback in the efficiency time manner
• Acknowledging and resolving customer complaints and issues
• Employed exceptional listening skills to determine the nature of calls in order to clearly and precisely address inquiries in a professional manner
• Resolved product and service challenges by researching customer complaints and following up to ensure satisfactory resolutions

• Developed and maintained relationships with vendors and contractors
• Implemented a system for tracking tenant payments and other financial transactions
• Developed and implemented marketing strategies to attract potential tenants
• Maintained records of tenant payments and other financial transactions
• Negotiated and drafted leases for tenants
• Investigated and resolved tenant disputes and complaints
• Responded to tenant inquiries in a timely and professional manner
• Evaluated properties to identify areas of improvement
• Oversaw the maintenance and repair of buildings and grounds
• Conducted tenant move-in and move-out inspections

• Employed exceptional listening skills to determine the nature of calls in order to clearly and precisely address inquiries in a professional manner
• Provided and went over patients benefits
• Assisted patients with locating providers
• Renewing patients benefits
• Handled both inbound/outbound
• Submitted requests to the proper department to prevent reoccurring issues, recommending process and procedure improvements
• Responded to customer inquiries in a timely and professional manner
• Processed customer service transactions in a timely manner