Dedicated and diligent student with a strong work ethic and valuable part-time work experience. Deep understanding of core subject matter for practical application. Meticulous and detail-oriented with excellent observation and analysis skills. Organized and deadline-driven with strong communication skills for effective collaboration.
Hi, I’m
CHARNESSA ODUM
Chicago,IL
Summary
Overview
2
years of professional experience
1
Certification
Work History
Raising Cane's Restaurants
Certified Trainer / Service Specialist
02.2024 - Current
Job overview
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Enhanced guest satisfaction by implementing innovative restaurant concepts and improving overall dining experience.
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Implemented proper food handling techniques to maintain safe cooking practices.
- Provided exceptional customer service by addressing concerns or special requests promptly and professionally.
Chicago Transit Authority, CTA
Intern
06.2023 - 08.2023
Job overview
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Developed organizational skills through managing deadlines, prioritizing tasks, and efficiently completing assignments.
- Enhanced teamwork abilities by collaborating with peers on various projects and presentations.
- Cultivated strong work ethic by consistently meeting project deadlines and maintaining a high level of productivity.
- Enhanced problem-solving capabilities through participation in group projects that required critical thinking and collaboration.
Fiesta Del Sol
Festival Volunteer
07.2023 - 07.2023
Job overview
- Enhanced festival atmosphere by creating and maintaining clean, organized spaces for guests to enjoy.
- Contributed to a positive guest experience by providing prompt assistance and addressing inquiries with professionalism.
- Supported event logistics by setting up and breaking down various festival areas, ensuring timely completion of tasks.
- Maximized attendee satisfaction by efficiently resolving concerns and directing them to appropriate resources.
- Managed merchandise booth, accurately handling transactions and maintaining an organized inventory of products available for purchase.
Chicago Votes
Volunteer
02.2023 - 04.2023
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Assisted with special events and programs.
- Participated in community meetings and events to raise awareness of important political issues and drive public engagement.
- Represented organization positively and professionally while providing community with much-needed services.
Education
UIC College Prep Chicago, IL
University Overview
- Ranked in Top 5% of class
- 3.9 GPA
- Elected to Sophomore Ambassador for Student Government Association in 2023
- Completed AP course in World History
- Extracurricular Activities: Intro to Visual Art
Skills
- Creativity and Innovation
- Teamwork and Collaboration
- Fast Learner
- Answering Questions
- Customer Communications
- Positive Attitude
- Problem Solving
- Active Listening
Certification
Food Handlers Certification
Timeline
Certified Trainer / Service Specialist
Raising Cane's Restaurants
02.2024 - Current
Festival Volunteer
Fiesta Del Sol
07.2023 - 07.2023
Intern
Chicago Transit Authority, CTA
06.2023 - 08.2023
Volunteer
Chicago Votes
02.2023 - 04.2023
UIC College Prep
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