Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hailey Smith

Chelsea,MA

Summary

Dynamic and results-oriented professional with extensive experience in the hospitality and fitness industries, notably at Built Babe Online Coaching. Excelled in guest relations management and nutritional guidance, enhancing customer satisfaction and loyalty. Proven track record in boosting sales through innovative marketing strategies and superb customer service. Skilled in data analysis and fitness assessments, consistently achieving and surpassing goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

ISSA Certified Personal Trainer

Built Babe Online Coaching
02.2022 - Current
  • Demonstrated safe and proper exercise techniques to clients.
  • Built and continually expanded knowledge and expertise on latest fitness trends and programs and kept class content fresh and interesting.
  • Recommended modifications of exercises to help participants avoid injuries.
  • Provided guidance on how to shop for nutritious foods within a budget.
  • Conducted nutritional assessments of patients, including review of medical history and laboratory results.
  • Identified potential risks or complications related to malnutrition or dietary deficiencies.

Bartender

Circe Restaurant/bar
Providence, RI
12.2022 - 02.2023
  • Greeted frequent visitors by name and explained new promotions.
  • Performed opening and closing duties including restocking supplies.
  • Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
  • Resolved customer complaints in a professional manner.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Worked effectively in team environments to make the workplace more productive.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Server/Bartender

Quidnessett Country Club
North Kingstown, RI
02.2022 - 11.2022
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Prepared checks, itemizing total meal costs and taxes.
  • Greeted guests and provided menus.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Craft Cocktail Bartender

Kai Bar
East Greenwich, RI
05.2021 - 05.2022
  • Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
  • Assessed customer needs, answered questions, and made recommendations for alcoholic beverages.
  • Ordered additional supplies when existing inventory was running low.
  • Greeted frequent visitors by name and explained new promotions.
  • Studied industry trends to inform planning of bar menu and development of new drink recipes.
  • Remained calm and poised during busy periods, promoting great customer service to guests.

VIP Bottle Server

Shrine Foxwoods
Mashantucket, CT
11.2020 - 04.2021
  • Served food and beverages to patrons and confirmed complete orders.
  • Checked identification cards of customers when necessary according to company policies.
  • Assisted in inventory control and restocking of bar supplies and ingredients.
  • Coordinated with management to organize special events and promotions.
  • Communicated with patrons to offer friendly service and determine needs.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.

Education

Bachelor of Arts - Communications

University of Rhode Island
Kingston, RI
06-2022

Associate of Arts - Broadcast Journalism

Community College of Rhode Island
Warwick, RI
06-2019

Skills

  • High volume dining
  • Efficient service
  • Guest relations management
  • Retail sales customer service
  • Superb customer service
  • Complaint resolution
  • Customer focus
  • Coaching and mentoring
  • Marketing
  • Data analysis
  • Innovation and creativity
  • Closing techniques
  • Physical education
  • Fitness assessments
  • Nutritional guidance
  • Body composition analysis

Certification

  • ISSA personal training certificate

Timeline

Bartender

Circe Restaurant/bar
12.2022 - 02.2023

ISSA Certified Personal Trainer

Built Babe Online Coaching
02.2022 - Current

Server/Bartender

Quidnessett Country Club
02.2022 - 11.2022

Craft Cocktail Bartender

Kai Bar
05.2021 - 05.2022

VIP Bottle Server

Shrine Foxwoods
11.2020 - 04.2021

Bachelor of Arts - Communications

University of Rhode Island

Associate of Arts - Broadcast Journalism

Community College of Rhode Island

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Hailey Smith