Charney Sarno
Ellensburg,WA
Summary
Customer-focused professional with a successful 4-year career in hospitality. Offering excellent communication and conflict resolution with an outgoing personality in a multitude of professional settings.
Overview
7
7
years of post-secondary education
5
5
years of professional experience
Work History
Hostess
Swiftwater Cellars
Cle Elum, WA
09.2020 - Current
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Documented over 300 reservations per day, alerted servers and managers of large groups and prepared seating.
- Monitored seating area and checked restrooms regularly to keep spotless.
Shift lead
Chick-fil-A
Federal Way, WA
09.2017 - 09.2020
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Strategized team efficiency and achieved drive through records for most cars (150) in an hour.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Responded to and resolved customer questions and concerns.
- Completed store opening and closing procedures, including setting up registers and checking products.
Canine Attendent
Wet Noses Dry Paws
Tacoma, WA
06.2018 - 12.2019
- Continuously monitored over 50 dogs for dangerous or alarming behavior including aggressive play and dogs in need of medical attention.
- Engage with dogs and owners regularly to ensure guest satisfaction.
- Feed, bathe and administer medications.
- Kept facilities clean, neat and organized at all times to give areas professional and fresh appeal.
- Cleaned showers, sinks, mirrors, toilets, countertops and other surfaces.
- Removed pet waste and sanitized soiled beds, floors, and equipment.
Education
Bachelor of Arts - Biology
Central Washington University
Ellensburg, WA 09.2019 - Current
Associate of Arts - Chemistry
Highline Community College
Des Moines 09.2017 - 06.2019
High School Diploma -
Decatur High School
Federal Way, WA 09.2015 - 06.2019
Skills
Safety processes and procedures
Cash Handling
Strong verbal and written communication
Microsoft Office
Customer Service
Animal Husbandry
Timeline
Hostess
Swiftwater Cellars
09.2020 - Current
Bachelor of Arts - Biology
Central Washington University
09.2019 - Current
Canine Attendent
Wet Noses Dry Paws
06.2018 - 12.2019
Associate of Arts - Chemistry
Highline Community College
09.2017 - 06.2019
Shift lead
Chick-fil-A
09.2017 - 09.2020
High School Diploma -
Decatur High School
09.2015 - 06.2019