CHARNICE FRAZIER
Fort Worth,US
Summary
Highly motivated license insurance adjuster. Professional with a detail-oriented approach and strong self-efficacy to perform insurance verification. Expertise in drafting documents, and policy coverage interpretation with 100% accuracy. Service-oriented an applying creative approaches to solving complex problem. Adept at developing profitable and quality focused processes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Restorative Aide
The Stayton At Museum Way
Fort Worth, Texas
08.2017 - Current
- Assess characteristics of patients' pain such as intensity, location, and duration using standardized clinical measures
- Help patients accomplish treatment plan and accept therapeutic devices by administering manual exercises
- Examine patients to assess mobility, strength, communication, or cognition.
Certified Nursing Assistant/ Medical Records Tech.
Stonegate Nursing and Rehabilitation
Fort Worth, Texas
07.2015 - 08.2017
- Rendered hands-on nursing care under direct RN supervision adhering to medical center policies and procedures
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation
- Helping conducts audits, gathering and filing patient information and processing discharge papers
- Maintain and retrieve records for insurance reimbursement and data analysis.
Insurance Customer Support Associate
TTEC (TeleTech)
Bearden, Arkansas
04.2012 - 06.2015
- Provide concierge level support to the brokers who serve a key acquisition channel as they sell our product in our markets
- Identify and rectify any complicated broker, group or member related issues relating to insurance benefits, claim processes, enrollment, and billing processes for all lines of business
- Responsible for educating, supporting and updating Brokers
- Analyzed and develop marketing strategies to compete with other individuals or companies who sell insurance.
Medical Equipment Customer Service Representative
Rotech Healthcare
Little Rock, Arkansas
10.2010 - 02.2012
- Prepare invoices for next day invoices
- Perform all task and communication related to intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patient/clients
- Verifies Medicare, Medicaid and private insurance coverage information
- Provides technical assistance to customers
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Education
High School Diploma -
Camden Fairview High
Camden, Arkansas05.2010
Skills
- Multitasking
- Scheduling
- Analytical Skills
- Detail Oriented
- MS Office
- Time Management
- Insurance Coverage
- Communication
- Problem Solving
Certification
- CNA - Certified Nursing Assistant
- Licensed Texas Insurance Adjuster
Timeline
Restorative Aide
The Stayton At Museum Way
08.2017 - Current
Certified Nursing Assistant/ Medical Records Tech.
Stonegate Nursing and Rehabilitation
07.2015 - 08.2017
Insurance Customer Support Associate
TTEC (TeleTech)
04.2012 - 06.2015
Medical Equipment Customer Service Representative
Rotech Healthcare
10.2010 - 02.2012
High School Diploma -
Camden Fairview High