Charnisha Rocker
Montgomery
Summary
Sales professional with solid track record in driving small business growth and fostering client relationships. Known for effective sales strategies and achieving revenue targets. Committed to team collaboration and adapting to dynamic market conditions, showcasing excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Small Business Sales Representative
American Express
Remote
02.2022 - 05.2026
- Collaborated with current and potential small businesses extensively to understand needs before proposing specific solutions.
- Developed tailored solutions for individual clients based on their specific requirements and budget constraints.
- Identified opportunities for upselling or cross-selling of additional products or services based on current client needs.
- Streamlined sales process by implementing effective CRM tools and consistently updating account information.
Car Rental Agent
Enterprise Rent-A-Car
Tallahassee, FL
08.2021 - 02.2022
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Enhanced company revenue by upselling additional services and insurance packages to clients.
- Managed customer queries efficiently via phone calls or emails, resulting in prompt issue resolution and satisfied clientele.
- Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
Retention Specialist
AT&T
Sunrise, FL
02.2020 - 07.2021
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
Education
High School Diploma -
Dillard High Scoop
Fort Lauderdale06-2016
Skills
- Objective oriented
- Effective team collaboration
- Skilled in managing client objections
- Compliance interpretation
- Proficient in managing multiple tasks
- Strategic issue analysis
Timeline
Small Business Sales Representative
American Express
02.2022 - 05.2026
Car Rental Agent
Enterprise Rent-A-Car
08.2021 - 02.2022
Retention Specialist
AT&T
02.2020 - 07.2021
High School Diploma -
Dillard High Scoop