CHARNITA BROOKS
Summary
Customer Service Representative with 8+ years of experience in call center operations, order processing, and customer account management. Skilled in resolving 120+ customer inquiries daily, ensuring prompt issue resolution, and maintaining high satisfaction rates. Proficient in CRM systems, payment processing, and technical troubleshooting. Seeking a Customer Care Representative role that values efficiency, problem-solving, and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Asurion Insurance
01.2016 - 01.2025
- Handled high-volume inbound customer requests, resolving issues efficiently.
- Processed customer transactions, including payments and service requests, with accuracy and confidentiality.
- Managed customer accounts, ensuring up-to-date information and seamless service.
- Utilized CRM software (Salesforce, Zendesk) to track and document customer interactions.
- Investigated and resolved customer complaints, escalating cases when necessary. issues
- Handled confidential information with integrity, ensuring customer trust
- Managed customer accounts and resolved complex service issues, driving satisfaction through personalized solutions and swift response time
Account Service Representative
Nextel
01.2016 - 01.2019
- Processed customer orders and service requests, ensuring timely resolution.
- Assisted customers with billing inquiries, disputes, and product troubleshooting.
- Coordinated with internal teams to facilitate service requests and ensure customer satisfaction.
- Retained customer accounts by resolving cancellation requests effectively.
Education
HIGH SCHOOL DIPLOMA -
Maury High School
06.2016
Skills
- Customer Order Processing & Data Entry (Oracle, Siebel, Salesforce)
- Service Dispatch Coordination & Issue Resolution
- CRM Software (Salesforce, Zendesk)
- Payment Processing & Account Management
- Conflict Resolution & Customer Retention
- Strong Multitasking & Time Management Skills
- Freight Tracking & Order Inquiries
Timeline
Customer Service Representative
Asurion Insurance
01.2016 - 01.2025
Account Service Representative
Nextel
01.2016 - 01.2019
HIGH SCHOOL DIPLOMA -
Maury High School
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