CHARNITREUS SLACK
Fort Worth,TX
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with a hardworking mentality to maintain quality of services and products.
Overview
16
16
years of professional experience
Work History
Floor Manager
Resort Vacations
Arlington
04.2018 - Current
- Oversee employee performance, correct problems, and increase efficiency to maintain productivity targets.
- Coached employees on effective sales techniques and resolving complex customer issues.
- Managed team of number employees to ensure efficient operations on call center floor.
Customer Service Representative (Remote)
Healthcare Services Group
Arlington, Texas
10.2014 - 04.2017
- Assisted customers by answering questions and providing information about healthcare providers to enhance their understanding.
- Processed healthcare payments from customers to ensure timely transactions.
- Collected customer feedback through surveys and analyzed data to inform improvements in customer service.
Inbound Sales Representative
Silverleaf Resorts
Arlington
09.2010 - 06.2014
- Contacted customers to promote and sell 3 day 2 night vacation packages
- Processed payments for vacation packages for customers' vacations packages
- Scheduled customers a date and time come out and hear all about the timeshare and to pick up their vacation package.
Education
O.D Wyatt
TXSkills
- Training
- Managed A Floor Of 15
- Call center operations
- Workforce management
- Performance coaching
- Performance management
Timeline
Floor Manager
Resort Vacations
04.2018 - Current
Customer Service Representative (Remote)
Healthcare Services Group
10.2014 - 04.2017
Inbound Sales Representative
Silverleaf Resorts
09.2010 - 06.2014
O.D Wyatt