Charo Cross
Lake Stevens,WA
Summary
Proven expertise in sanitation and cleanliness, honed through extensive experience with Aerotek and Marriott Courtyard, where I led teams to enhance room readiness by 30%. Skilled in efficient cleaning techniques and exceptional time management, I excel in maintaining high standards of health and safety compliance, ensuring guest satisfaction through meticulous attention to detail and superior customer service.
Overview
9
9
years of professional experience
Work History
Cleaner
Aerotek
01.2022
- Polish and vacuum the floor to make sure area is clean
- Implement cleaning strategies such as mopping, sweeping, and dusting rooms to maintain cleanliness
- Restock the restroom with product such as hand soap, toilet paper, and paper towels
- Clean the chiller, freezer, and transfer room to follow food safety protocol
- Communicate with management and co-workers to ensure goals and expectations are met for the day
- Maintain an organized supply closet to ensure co-workers are aware of where materials are located
Housekeeping
Providence Hospital
07.2022 - 01.2023
- Prepare and complete daily activity reports documenting areas cleaned and sanitized
- Deliver, replace, and dispose of soiled bed linens
- Performed trash, recycling, and biohazard removal
- Coordinate cleaning schedules and efficiently designate extra staff to high traffic areas
- Trained new staff in the use automated floor cleaning equipment and daily tasks
- Clean and sanitize patient rooms, clinical areas and common spaces
- Use chemicals and supplies to disinfect and sterilize frequently touched surfaces
- Sanitize and clean sinks, toilets, floors, and other surfaces in restrooms
- Follow infection control standards and hospital policies to ensure safety
- Remove trash and dispose of medical waste properly
Charo Cleaning
07.2019 - 01.2022
- Cleaned residential properties
- Communicated with clients to find work
- Provided excellent customer service to clients
- Used diverse cleaning strategies to ensure clients came home to a clean house
Housekeeping
Inn at Virginia Mason
03.2017 - 07.2019
- Strip rooms of dirty sheets, towels, garbage, linens, etc
- Removed trash and debris from hotel during the beginning and end of shift
- Clean, dust, polish, and vacuum to make sure guest rooms and bathrooms meet hotel standards
- Communicate with management and co-workers to ensure all goals and expectations are met for the day
- Change linens and make beds to ensure new guests have clean sleeping quarters
- Used cleaning chemicals to ensure bathroom was spotless for guests and employees
- Restock all guest room supplies such as soap, shampoo, towels, etc
- Organize housekeeping cart on daily basis to prevent unnecessary trips to supply room
Housekeeping/Inspector
Marriott Courtyard
06.2016 - 03.2018
- Cleaned rooms in under 10 minutes
- Provide excellent customer service to guests to ensure their rooms are up to their expectations
- Responsible for vacuuming, dusting, mopping, sanitizing, and restocking rooms/hotel
- Assign rooms, carts, keys, and other cleaning duties
- Inspect each room as finished to make sure they are ready for new guests
- Coordinate with laundry to make sure enough linens are available on each floor
- Keep housekeeping manager updated on any issues or problems
- Providing feedback to cleaners on what they have been doing well and need to improve on
Housekeeping
Marriott Towne Place Suites
04.2014 - 02.2016
- Strip rooms of dirty sheets, towels, garbage, linens, etc
- Clean, Dust, Polish and vacuum to make sure guest rooms and bathrooms meet hotels standards
- Change linens, make beds, and leave bathrooms sparkling clean
- Restock all guest room supplies, like soap, shampoo, towels, etc
- Organize housekeeping cart on daily basis
Education
Surigao Del Sur Polytechnic State College
Surigao Del SurPanikian, National High School
Skills
- Efficient cleaning techniques
- Interior and exterior cleaning
- Restroom sanitation
- Attention to detail
- Sanitation practices
- Dusting techniques
- Chemical handling
- Disinfection practices
- Health and safety compliance
- Waste management
- Window washing proficiency
- Professional appearance
- Physical stamina
- Quality control
- Health and safety regulations
- Quality assurance
- Laundry
- Waste disposal methods
- Laundry services
- Floor care expertise
- Stain removal techniques
- Recycling management
- Confidentiality awareness
- Complex Problem-solving
- Green cleaning practices
- Steam cleaning
- Hazardous material handling
- Supply inventory management
- Odor control methods
- Snow removal
- Crew management
- Flexible schedule
- Trash collection and removal
- Multitasking Abilities
- Strong work ethic
- Restroom upkeep
- Exceptional time management
- Schedule flexibility
- Glass and window washing
- Sanitization procedures
- Floor maintenance
- Closet detailing
- Furniture rearrangement
- Polishing surfaces
- Proper chemical handling
- Upholstery maintenance
- Safe cleaning with chemicals
- Commercial and residential cleaning
- Interior window washing
- Able to lift number lbs
- Bloodborne pathogens
- Record keeping
- Carpet cleaning
- Safety protocols adherence
- Basic maintenance
- Verbal and written communication
- Multitasking and organization
- Conflict resolution
- Floor waxing
- Teamwork and collaboration
- Organizational skills
- Multitasking
- Adaptable and flexible
- Communication and interpersonal skills
- Productivity and time management
- Trash collection
- Decision-making
- Excellent communication
- Heavy lifting
- Safety standards and protocols
- Task prioritization
- Active listening
- Basic mathematics
- Restroom servicing
- Critical thinking
- Conscientious and Detail-oriented
- Checklists and recordkeeping
- Fixture cleaning and polishing
- Floor polishing and buffing
- Furniture moving
- Relationship building
- Facility maintenance
- Work orders
- Facilities maintenance
- Carpet steaming and shampooing
- Laundry management
- New employee training
- Damage prevention
- Hand and power tool operation
- Stainless steel polishing
- Administrative support
References
- Michael Wijangco, Manager, 206-422-8492
- Alexander Castillo, Manager, 206-550-7908
- Joaquin Lopez, Supervisor, 1425-786-4320
- Innocent, Supervisor, 1253-286-9740
Timeline
Housekeeping
Providence Hospital
07.2022 - 01.2023
Cleaner
Aerotek
01.2022
Charo Cleaning
07.2019 - 01.2022
Housekeeping
Inn at Virginia Mason
03.2017 - 07.2019
Housekeeping/Inspector
Marriott Courtyard
06.2016 - 03.2018
Housekeeping
Marriott Towne Place Suites
04.2014 - 02.2016
Surigao Del Sur Polytechnic State College
Panikian, National High School