Charone Truesdale
Reynoldsburg,OH
Summary
Knowledgeable and dedicated customer service professional with extensive experience within the Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Service Representative Team Lead
VSPOne
Columbus, OH
09.2017 - 06.2022
- Handled day-to-day customer contact via phones, faxes and emails.
- Provided primary customer support to internal and external customers.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Apprentice Optician
Eye Care About You
Columbus, OH
01.2014 - 08.2017
- Took measurements such as pupillary distance, ocular center and segment heights.
- Updated display frames with newest styles.
- Completed both warranty and non-warranty frame repairs for customers.
- Read and filled prescriptions for eyeglasses and contact lenses.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
Education
Medical Assistant Diploma - Medical Assisting
Bradford School
Columbus, OH09.2006
High School Diploma -
Groveport Madison High School
Groveport, OH06.2004
Skills
- Incoming Call Management
- Efficient and Detail-Oriented
- Understanding Customer Needs/
- Building Customer Trust and Loyalty
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative Team Lead
VSPOne
09.2017 - 06.2022
Apprentice Optician
Eye Care About You
01.2014 - 08.2017
Medical Assistant Diploma - Medical Assisting
Bradford School
High School Diploma -
Groveport Madison High School
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