Charricka Callahan
Mental Health Specialist
Roseland,LA
Summary
Sympathetic Mental Health Tech offering extreme compassion and extensive experience working with mental health intervention. Adept at performing risk assessment, and crisis intervention . Dedicated and energetic with excellent listening skills and establishing therapeutic relationships with patients while helping with daily living.
Compassionate Mental Health Technician with hands-on experience providing support in mental health settings. Skilled in conducting patient assessments, implementing therapeutic techniques and maintaining detailed clinical documentation. Demonstrated ability to build rapport with patients of diverse backgrounds while advocating for needs and facilitating treatment plans. Noteworthy impact includes improved patient participation in therapy sessions and reduced escalation incidents through effective communication and crisis intervention strategies.
Overview
11
11
years of professional experience
Work History
Mental Health Technician
Methodist Children's Home
Loranger, Louisiana
03.2023 - Current
- Collaborated with other healthcare professionals such as social workers, psychiatrists, counselors and nurses to coordinate quality care for each client.
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
- Maintained accurate records regarding treatments provided, medication administration and patient progress notes.
- Assisted in transporting clients to appointments outside the facility when necessary.
- Assisted in the development of individualized treatment plans for patients.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Tracked client movement on and off unit by documenting times and destinations.
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
Delivery Driver
FedEx:Ground
Magnolia, Mississippi
10.2021 - 01.2022
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Monitored fuel level throughout shift and refueled when necessary.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Checked tires for proper inflation before leaving on each route.
- Transported and safely delivered items to prevent damage or loss.
Customer Service Manager
Walmart
Hammond , LA
10.2013 - 02.2019
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Evaluated employee job performance and motivated staff to improve productivity.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Education
High School Diploma -
Amite High School
Amite, LA05-2012
Associate of Science - Criminal Justice
Colorado Christian University
Denver, COSkills
- Nursing intervention adjustment
- Health plan benefits
- Excellent customer service skills
- Charting and clinical documentation
- Data confidentiality
- Behavior observation
- Progress monitoring
- Crisis intervention
Timeline
Mental Health Technician
Methodist Children's Home
03.2023 - Current
Delivery Driver
FedEx:Ground
10.2021 - 01.2022
Customer Service Manager
Walmart
10.2013 - 02.2019
High School Diploma -
Amite High School
Associate of Science - Criminal Justice
Colorado Christian University
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