Charrie Mae Riggs
Junction City
Summary
Experienced Child Protective Specialist, with an approach to child welfare and family services background has communication skills and crisis management abilities to handle challenging situations effectively without compromising on decision making quality under stress. I have successfully made a difference in positions by prioritizing child safety measures and building strong connections with families while efficiently collaborating with diverse teams. Focused on details. Committed to enhancing child safety and well being, through investigations and tailored family support strategies. Known for multitasking along with communication skills and a systematic work style. Ready to bring years of expertise in the industry and tackle a role.
Overview
6
6
years of professional experience
Work History
Child Protective Specialist
State of Kansas
Junction City
08.2024 - Current
- Investigated allegations of physical or sexual abuse by interviewing witnesses and reviewing relevant documents.
- Collaborated with school personnel to monitor academic performance of students involved in CPS cases.
- Used job-related software to compose or prepare correspondence, case notes and technical reports
- Developed case plans that addressed the needs of the family while ensuring the safety and well-being of children.
- Supervised visits between children and parents at various sites by setting up age-appropriate activities and maintaining safety of participants.
- Maintained legal documents for court proceedings and submitted testimony.
- Responded promptly to emergency situations involving potential abuse or neglect.
- Updated documents and maintained permanent records.
- Assessed family dynamics and living conditions to determine the safety of children.
- Participated in ongoing training to maintain license and enhance knowledge of relevant mental health topics.
- Advised foster parents on appropriate methods of discipline and provided support during difficult times.
- Conducted initial investigations of reported child abuse and neglect cases, gathering information from interviews with parents, children, teachers and other sources.
- Collaborated with community partners such as law enforcement agencies, schools, healthcare providers and social service organizations to ensure optimal outcomes for clients.
- Supervised volunteer personnel, delivering in-depth training and mentoring.
- Provided crisis intervention services to families in need.
- Worked with community resources to engage youth in pro-social activities and help families access services.
- Educated families about available resources such as food banks, housing assistance programs and job training opportunities.
- Ensured that all mandated reporting requirements were met in a timely manner.
- Supported victims through advocacy efforts aimed at providing them with access to necessary services.
- Maintained confidentiality through stringent handling of charts and data.
- Provided crisis intervention services to families in need of assistance or guidance.
- Informed victims about legal processes and timelines.
- Interfaced with local court system, attending court proceedings and working directly with attorneys.
- Monitored compliance with court orders related to child protective matters.
- Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
- Interviewed clients individually and in groups to assess situations, capabilities and problems.
- Identified appropriate community resources and provided referrals for services.
- Advocated for victims during difficult situations by filing police reports and connecting to needed services.
- Supported individuals by facilitating weekly group sessions.
- Addressed legal issues, assisting with hearings, and providing testimony to inform custody arrangements
- Collaborated with other professionals to provide comprehensive services for clients.
- Arranged adoptions and found foster homes for abandoned or abused children.
- Developed and implemented family improvement plans.
- Maintained detailed records on all assigned cases including notes on contacts, progress made towards objectives, decisions taken and actions planned.
- Participated in multidisciplinary team meetings to discuss strategies for protecting children from harm.
- Managed parent support groups addressing topics such as positive discipline and parenting styles.
- Attended hearings with victims to provide emotional support.
- Worked with care team to assess client needs and discuss collaborative treatment efforts.
- Counseled parents on proper child-rearing choices.
- Established behavioral modification goals and assessed progress toward goals.
- Conducted home visits, completed inspections and interviewed family members and witnesses.
- Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
- Counseled biological parents regarding parenting skills, substance abuse issues and other risk factors associated with child maltreatment.
- Answered and investigated reports of abuse or neglect.
- Attended court hearings related to child welfare cases as a representative for the agency.
- Organized educational workshops on topics such as anger management techniques or parenting skills.
- Facilitated parental workshops and classes to provide support to children in achieving school and academic success.
- Provided ongoing supervision visits for families under investigation or court order.
- Investigated reports or indications of abuse, neglect or exploitation of at-risk adults, adolescents and children.
- Conducted home visits and assessments to evaluate family dynamics.
- Reviewed and analyzed violent crime reports to identify crime trends.
- Conducted testing of software and systems to ensure quality and reliability.
- Operated a variety of machinery and tools safely and efficiently.
- Updated and maintained databases with current information.
- Completed routine maintenance and repair.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Managed household errands and other essential duties.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Operated equipment and machinery according to safety guidelines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Student Support Monitor
Geary USD 475
Fort Riley
06.2019 - 05.2024
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Provided nurturing and appropriate environment for children of various ages.
- Managed multiple projects simultaneously while meeting tight deadlines without compromising quality standards.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Maintained attendance records and assigned student seating on bus route.
- Maintained safe play environment.
- Kept records of daily observations and information about activities, meals served and medications administered.
- Maintained organized and clean classroom and play areas.
- Managed the daily operations of monitors and ensured proper functioning.
- Notified appropriate personnel of concerns regarding children's health, behavior or emotional state.
- Reported any suspicious activity or malfunctioning equipment to supervisors.
- Encouraged positive behaviors, including patience with teachers and fellow kids.
- Ensured compliance with established guidelines for monitoring systems security protocols.
- Assisted in developing procedures for monitoring systems and responding to alerts.
- Maintained database and regular logs of daily monitoring activities.
- Cared for children in institutional settings.
- Updated detailed records for each child with information such as daily observations, meals served and medications administered.
- Maintained records on system performance, maintenance activities, and other relevant data.
- Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
- Monitored the performance of systems and identified issues for resolution.
- Observed and monitored children's play activities.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Read stories to children, facilitated discussions and tied books into learning opportunities.
- Identified signs of emotional or developmental problems in children to alert parents or guardians.
- Performed regular checks on equipment to ensure optimal working conditions.
- Instructed children in eating, resting and restroom habits.
- Communicated with children to provide comfort, encouragement and positive reinforcement.
- Prevented unauthorized behaviors with continuous monitoring.
- Dressed children and changed diapers.
- Achieved cost-savings by developing functional solutions to problems.
- Updated and maintained databases with current information.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Operated equipment and machinery according to safety guidelines.
- Recognized by management for providing exceptional customer service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed household errands and other essential duties.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Bachelor of Arts - English
University of Maryland Global Campus
Adelphi, Maryland12-2024
Skills
- Technical writing
- Research skills
- Content editing
- Communication skills
- Data analysis
- Project management
- Critical thinking
- Creative problem solving
- Case management
- Data organization
- Empathy development
- Team collaboration
- Computer network operations
- Networking and partnership building
- Workplace culture enhancement
- Work area preparation
- Paperwork organization
- Social equity
- Adept at working with special needs children
- Social perceptiveness
- Teamwork oriented
Languages
Tagalog
Professional
Visaya
Professional
English
Professional
Timeline
Child Protective Specialist
State of Kansas
08.2024 - Current
Student Support Monitor
Geary USD 475
06.2019 - 05.2024
Bachelor of Arts - English
University of Maryland Global Campus
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